Are you are visiting our website from Mainland China?
If you click "Yes", you will be redirected to www.hapag-lloyd.cn, our performance-optimized site for Mainland China, which provides the same content as www.hapag-lloyd.com.
如果点击"是"，您将直接跳转至赫伯罗特中文网 www.hapag-lloyd.cn, 这是我们专为中国大陆优化的网站，与 www.hapag-lloyd.com 网站内容一致.
At Hapag-Lloyd, we put our customers at the center of everything we do. With products and technologies designed to service you, we aim to improve your customer experience and hope to help you become more efficient by using easy, intuitive tools. With every tool that we develop, we also get your feedback that is extremely valuable for our continuous improvement.
With your feedback, we have introduced more automation to reduce the high frequency of updates on booking confirmations. We recognize that you receive updated booking confirmations with every vessel schedule change, at the exactly when it happens. This can lead to a possible overcommunication, that can sometimes create a frustrating situation for you.
Keeping your feedback in mind, we are proud to announce that we built an automated solution for the Benelux ports that helps reduce the booking announcements’ frequency, provide more precise information and overall, an create an improved experience of doing business with us.
The key features of our automated solutions can be summarized in two key elements:
We would like to thank you once more for your feedback and are looking forward to updating you with more developments towards creating an improved experience of doing business with us. If you should require additional information, please contact our customer service team at your location who will guide you based on your individual situation.