Regional Updates in Middle East and Indian Subcontinent

Last updated on April 25, 2025

Operational and Customer Service Overview

Last updated on April 25, 2025
Operations Team, Middle East & Indian Subcontinent

"In a busy day, two minutes seem like a long time. When you visit our operational updates, two minutes will be enough to guide you through the main ports’ updates to vessel news per service. All operational information for the Middle East and Indian Subcontinent to assist your cargo planning is regularly updated here. As a plus, you’ll get a bi-weekly reminder by mail that will direct you to these updates."

  • You can find all service-relevant updates below:

Read the latest Middle East and Indian Subcontinent service updates

GEMINI

GEMINI Indian Ocean Service (IOS)

  • No update for current week.

GEMINI Indian Subcontinent Med Express (IMX)

  • No update for current week.

GEMINI Indian Europe Express (IEX)

  • No update for current week.

GEMINI Asia US East Coast 4 (US4)

  • No update for current week.

GEMINI Asia Gulf Express (AGX)

  • Maersk San Clemente will phase out at Jebel Ali, thus there will be no eastbound sailing to Far East.

GEMINI Asia North Europe 1 (NE1)

  • No update for current week. First vessel Damietta Express will call Salalah on 07th May.

GEMINI Asia South Europe 1 (SE1)

  • No update for current week. First vessel Maersk Campbell will call Colombo on 12th May.

GEMINI Jeddah Loop 1 (JD1)

  •  No update for current week.

GEMINI Jeddah Loop 2 (JD2)

  • No update for current week.

GEMINI Jeddah Loop 3 (JD3)

  • No update for current week.


Non GEMINI

Indian Ocean Service (IOS)

  • Last vessel Seaspan Amazon phased out of service at Jebel Ali on 27th April

Indian Subcontinent Med Express (IMX

  • Corcovado will omit Jebel Ali and make adhoc call at Salalah on 19th April to phase out of service.

Indian Europe Express (IEX

  • No update for currecnt week.

Kuwait Feeder (KWF)

  • GFS Prime phased out of service at Jebel Ali & ASL Xiamen phased in. ASL Xiamen will omit Bahrain port call from week 16 to 20.

India - Arabian Gulf Service 1 (IG1)

  • TSS Amber omitted Shuaiba for schedule recovery and cargo was handled on extra loader ASL Xiamen.

China - India Service (CIX)

  • Due to port call swap Port Kelang Express will call Colombo after Nhava Sheva.

India – America Express (TPI)

  • SPIL Kartika phased into the service from Pakistan.
  • Mundra, IN: -

India: here's all you need to know for your export shipments' inland services

With your cargo planning in mind, we've upgraded our inland operations in India. With this change, you'll enjoy faster and more efficient services, a wider geographical coverage in India, and greater rate transparency, especially through our online products Quick Quotes and Quick Quotes Spot.

To guide you on this upgrade, which is starting on July 1, 2023,, here's a summary of your inland options:

  1. Shipper's PDA: Empty pickup at port or Inland Container Depot (ICD) and handover at port. To access this service, select "Port of loading " and mention the "Pick-up at ICD". Please keep in mind that the empty pickup origin fee (POO) will apply and BL would only read port of loading and not “ICD location”
  2. Rail ex-ICD (on Liner PDA): Empty pickup and container handover at an ICD. To access this service, please select "Received at terminal / ramp" and mention the handover ICD. Please note that rail pre-carriage charges (OLF) will apply. The empty pickup origin fee (POO) is included.
  3. First Mile trucking: Hapag-Lloyd empty positioning and handover at ICD or port. To access this service, select "Received at your door" and detail the pickup location details. Please note that pre-carriage charges (OLF) for trucking and rail (for ICD movements) will apply. The empty pickup origin fee (POO) is included.
    To guide you through the scenarios and process, you can access the latest guide for inland bookings from India

Service update in connection with the Red Sea and Suez Canal situation

The ongoing Suez Canal situation has resulted in changes and adjustments in the shipping industry, in particular for vessels in the Middle East and India markets where space on board vessels is limited. To alleviate that and to ensure you do not face issues when booking with us, we are implementing changes to our booking process with immediate effect:

  1. Booking Window Restriction: our booking window within the scope of the Middle East* has been revised to three weeks. This means that you will be able to place bookings for up to three subsequent weeks available sailings. With this restriction, we are ensuring space availability options by preventing early bookings.
  2. Booking Monitoring: we are working to ensure that all of our customers get an equal chance to load on our ships. Therefore, we're monitoring bookings for every vessel at a customer level and will discourage bulk bookings or bookings that exceed the mutually agreed quantity.
  3. Booking Amendment Policy: with your cargo flow in mind and to ensure a clear overview of your cargo on our vessels, booking in advance will not be feasible. If you require amending a booking to a previous week's vessel , please cancel your existing booking and place a new one.
  4. Last Minute Space Availability: to provide you with an extended opportunity to secure bookings, we will strive to keep our Quick Quotes Spot product open until the last minute.
  5. Shipping Guarantee: when feasible, you can opt for our Shipping Guarantee product to protect your shipment from potential rollovers.
  6. Track Your Shipments: you can use our track and trace feature to identify the vessel on which your cargo has been loaded. Due to the current circumstances, you can then view the latest updates and status of the assigned vessel directly on our Live Ticker. This link will guide you through the actual vessel status, including its next port of call.

While the Suez Canal situation is fluid, we are continuously working towards finding alternatives for your cargo planning. In case you would like to review the charges related to booking cancellations, amendments and other related local charges, please refer to our tariff section and select the country of your interest. If you should have any questions or comments, please reach out to our teams at your preferred location.

*The countries under the Middle East scope covered in this initiative are: United Arab Emirates, Bahrain, Iraq, Kuwait, Oman, Pakistan, Qatar, India, Bangladesh, Sri Lanka, Jordan, Sudan, Djibouti and Saudi Arabia.

 
  • Reach out to your local customer service representative here

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