Middle East & Indian Subcontinent

Operational and Customer Service Updates for Middle East and the Indian Subcontinent

Last update: March 13, 2023

Highlights:

• no updates
  

Terminal Operations
Some terminals slightly affected by labor reductions, but operations continue close to normal.

• Colombo –Smooth port operations. No berthing delays reported at SAGT/CCIT/JCT
• Bangladesh - Minor berthing congestion at GCB, CCT and NCT2/3/4 and 5
• Pipavav, India - Starting January 25, 2023, there will be a mandatory mainenance on Rail Mounted Gantry Cranes. This work is expected to be completed by March 25, 2023. Alternative rakes' handling has been arranged to maintain the routine traffic flow of 5 to 6 trains per day.

Railway Operations
No impact to report.

Truck Availability
No impact in trucking.

Barge Availability
No impact to report.

Depots
No impact to report.

Customer Service

• Our counters in the Middle East are open. 
• Middle East, Indian Subcontinent and Africa - If you are placing bookings from countries located in the Middle East, Indian Subcontinent and Africa, online booking amendments will be implemented from August 15, 2022. We have transitioned to an all-digital booking amendment process, and with this step, all email and phone requests have been discontinued. This means that your booking amendments will be processed faster, and you will be able to manage them through our online tool available here. Thinking about your cargo planning, please know that once the amendment has been requested online, the processing time will be four (4) working hours. Please keep in mind that once you place your request, you will not have to send emails or make follow-up calls. If you should require additional information, please contact our customer service team at your location, who will guide you based on your individual situation. 
• Pakistan - To expedite the empty container drop-off process and to prevent disruption, please clear all stipulated charges before dropping off empty containers. For all your inquiries, please write to us at [email protected]
• Kuwait - Remember to use the Free time & Detention calculator, where you can also find the container guarantee with the Import amendment letter format, which must be submitted under Consignee/Notify party’s letter head “POST MANIFEST SUBMISSION”.
• Qatar – To enhance ease of doing business for our clients who use online transfers and reduce delays in issuance of documents, we have made the following changes to our counter process. Customers can now request documents such as Bill of Ladings, Delivery Orders and Gate pass extensions by presenting and uploading “Proof of payment PDF transfer receipts” in ODEX. This proof of payment should show the transfer as ‘confirmed’ by the bank and have a ‘value date’ same as or earlier than the current date on which Hapag-Lloyd documents are being requested. Once documentation is submitted in ODEX, our counter team will release requested documents.
• India: for all customer service related enquiries, including Dangerous and Out of Gauge cargo, please write to  [email protected] The email address [email protected] will be closed from October 1, 2022.  
  • Effective September 13, 2022, we have discontinued the requirement of placing a “Container Security Deposit” for issuance of Import Delivery Documents in India. Should you require any clarification, please feel free to reach out to our team at [email protected]
  • Effective October 1, 2022, the Government tax regulation states that a 5% GST is applicable for all export shipments with pre-paid freight in India.
• For customer inquiries, please use email as the primary method of contact with our Customer Service teams.For customer inquiries, please use email as the primary method of contact with our Customer Service teams.
• For vessel/container/booking status and sailing schedules information, please visit our Online Business Suite
  
• For faster BL release at destination, you can switch from OBL to SWB, if any assistance needed please reach out to your customer service documentation team
  
• For payments, please use our online payment options explained in the separate “Related CustomerNEWS” section by country.  If you cannot find information that you are looking for, please reach out to your local customer service department here
• Remember to use our e-tools (Web-Booking and EASI) for submitting bookings and Shipping Instructions as well as our Hapag-Lloyd Navigator Dashboard to view all of your shipment information on one single screen.
  
  Reach out to your local customer service representative here
  

Indian Subcontinent – Mediterranean Express (IMX)

• MV Koi V0MXEPW1MA will omit Hamad, Qatar. Hamad Imports will be discharged at Jebel Ali, UAE for further connection
• MV APL Antwerp 0MXE0E1MA will leave the service, following the rotation, Jeddah, Saudi Arabia – Nhava Sheva – Mundra, India – Karachi, Pakistan. Hamad and Jebel Ali import cargos will discharge in Jeddah for further connection to their final port of delivery. Jebel Ali exports will be loaded on APL Salalah 0PE63W1MA, expected in Jebel Ali on March 22, 2023.
• My Cypress V0MXERW1MA will join the service in Karachi, Pakistan, expected to arrive on March 26, 2023.

Southeast India - Europe Express (IEX)

• MV YM Fountain V2256W will omit Vizag, India. All imports will discharge at Colombo, Sri Lanka for further connection to final port of destination.
• MV Xin Lian Yun Gang 099W will omit Cochin, India and will discharge the imports in Colombo for further connection. The vessel will leave the service in Colombo, expected arrival on March 31, 2023 and will be replaced by Xin Yan Tai 228W.   

Asia – Gulf Express 3 (AG3)

• MV YM Wellhead V036E/W will join the service in Asia, calling Jebel Ali, UAE on March 19, 2023.

Indian Ocean Service 3 (IO3)

• MV CMA CGM Cendrillon V0PE5ME1MA will leave the service at Jebel Ali, UAE and will be replaced by MV CMA CGM Titan V0PE63W1MA. The vessel exchange is expected to happen on March 14, 2023.
• MV CMA CGM Cendrillon V0PE5ME1MA will leave the service at Jebel Ali, UAE, expected time of arrival March 18, 2023. Abu Dhabi and Karachi imports will discharge in Jebel Ali, UAE and are planned to connect with APL Salalah APL Salalah V0PE65W1MA. Mundra and Nhava Sheva imports will discharge in Jeddah, Saudi Arabia and will connect to APL Antwerp 0MXE0E1MA for further connection to final ports of delivery.
• MV Xin Yan Tai V0PE5QE1MA will will leave the service at Jebel Ali, UAE and will be replaced by MV Cosco Glory V0PE67W1MA. The vessel exchange is expected to happen on March 28, 2023.

Indamex 2 (IN2)

• Bea Schulte 010W omitted Nhava Sheva, India due to severe congestion, and imports were discharged in Mundra India

• All IN2 vessels will call Nhava Sheva Freeport Terminal (NSFT) until further notice. For you reference, please find a list with the vessel's names, voyage number, Estimated time of arrival (ETA) and Estimated time of departure (ETD).
  

Indian Ocean Service (IOS)

• MV Budapest Express V3204E will leave the service at Jebel Ali, UAE on March 22, 2023, and will be replaced by MV Colombo Express V3312W/3212E on March 19, 2023. Imports to Pakistan and India will be discharged for further connection.
• The vessels below will call Mundra before Nhava Sheva in India. For your reference, please find a list with the vessels' names, voyage numbers and Estimated Time of Arrival (ETA) below.
  

Gulf – East Mediterranean Service (GEM)

• No updates for this week.
  

Kuwait Feeder (KWF)

• MV Hansa Ratzeburg V412W will leave the service and will be replaced by MV Hansa Rendsburg V414W. The vessel exchange will take place at Jebel Ali, UAE on March 13, 2023
  

India – Gulf Service 1 (IG1)

• No updates for this week.
  

China - India Service (CIX)

• There will be no sailing from Colombo, Sri Lanka (westbound) on March 24, 2023, and from Nhava Sheva, India (eastbound) on March 28, 2023.
• MV Ever Dainty VE169 will leave the service at Far East port and will be replaced by MV Ital Unica VW159. The vessel exchange is expected to happen in the first week of March 2023.
• MV Wan Hai 306 V002W/E will join the service at Far East Port. First call at Colombo, Sri Lanka on April 28, 2023.

India - America Express INDAMEX (TPI)

• MV Athenian V3202 will omit Muhammad bin Qasim Port, Pakistan before she will leave the service for Drydock at Mundra, India expected to arrive on March 21, 2023. Phase out rotation: Nhava Sheva, India > Mundra, India.
  
• There will be no sailing from Muhammad bin Qasim Port, Pakistan on March 21, 2023. All vessels will slide position by one week
• MV Frankfurt Express V3112W will join the service at Muhammad bin Qasim, Pakistan, expected on March 23, 2023.
• MV OOCL Washington V3204E will leave the service at Nhava Sheva, India, expected on March 30, 2023. She will change her rotation calling Mundra before Nhava Sheva.
  
• MV Cosco America V3114W will join the service at Muhammad bin Qasim, Pakistan on April 6, 2023.
• MV ONE Altair V3207E will leave the service at Muhammad bin Qasim, Pakistan. She will be replaced by MV Seaspan Beacon V3116W. The vessel exchange is expected to take place on April 20, 2023.

Asia - Red Sea Service 1 (AR1)

• There will be no sailing from Jeddah, Saudi Arabia (westbound) on April 22, 2023
  
• There will be no sailing from Aqaba, Jordan (eastbound) on April 25, 2023

Asia-Gulf Express 2 (AG2)

• There will be no sailing from Jebel Ali, UAE (westbound) on April 12, 2023.
• There will be no sailing from Umm Qasr, Iraq (eastbound) on April 16, 2023.

East Coast Loop 5

• ONE Stork 019E will change its Colombo, Sri Lanka terminal to CICT, expected to arrive on April 3, 2023