Operations Team, North America"Keeping our customers proactively informed helps them with their cargo planning and minimises uncertainty that could disrupt their supply chain. Our operational updates for North America are aimed at offering more transparency and improving the information flow for our customers to better manage and oversee the movement of their cargo."
ATLANTIC SERVICES
North Europe – North America (AL1)
Atlantic Loop 2 Service (AL2)
Atlantic Loop 3 Service (AL3)
Atlantic Loop 4 Service (AL4)
Atlantic Loop 5 Service (AL5)
Atlantic Loop 6 Service (AL6)
Atlantic Loop 7 service (AL7)
St Lawrence Container Service – Route 1 (AT1)
St Lawrence Container Service – Route 2 (AT2)
Mediterranean Canada Service (MCA)
Mediterranean Gulf Express Service (MGX)
Turkey East Coast Service (TNE)
Turkey East Coast Express Service (TEX)
ASIA SERVICES
East Coast Asia Loop 1 Service (EC1)
East Coast Loop 2 Service (EC2)
East Coast Asia Loop 5 Service (EC5)
Pacific Coast Loop 2 (PN2)
Pacific Coast Loop 3 Service (PN3)
Pacific Coast Loop 4 Service (PN4)
India America Express Service (TPI / IMX)
Asia US East Coast Service Loop 7 (AA7)
Asia - US West Coast Service 1 (WC1)
Asia - US West Coast Service 2 (WC2)
Asia - Canada West Coast Service 3 (WC3)
Asia - US and Canada West Coast 4 (WC4)
Asia - US West Coast Service 5 (WC5)
Asia - US West Coast (US1)
Asia - US West Coast (US2)
Asia - US Gulf Coast (US3)
Asia - US East Coast (US4)
LATAM SERVICES
South America East Coast Service (SEC)
California Central America Express Service (CCE)
Caribbean Express Service (CES)
US Gulf East Coast South America Service (GS1)
There will be structural blank sailings for the following weeks:
TRANPACIFIC SERVICES
North America Westcoast - New Zealand/Australia (WSN)
Australia New Zealand via Panama Service (ANP)
Americas Service Northbound Service (USW)
United States
New York
You can find the most up-to-date information about port opening hours by following the links: NYC Port Elizabeth l NYC Maher Terminal l NYC Port Liberty Bayonne l NYC Port Liberty New York
NEW Equipment Return Location Directory (ERLD) (Published on April 8, 2025)
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Empty Return Depot update for the Northeast > New York, New Jersey, Philadelphia (Published on April 25, 2025)
APMT - 20STD/40STD/40HC - << With Appointments Only >>. If the trucker has an IMPORT pick-up, they can return an EMPTY on the same transaction
PORT LIBERTY BAYONNE (GCT) - Closed for Deliveries
COLUMBIA - 1100 Polaris Street **UPDATED - Open for 40HC Until 1:00 PM
MAHER Terminal - 20OT/HT/FR_40/OT/HT/FR - << DUAL TRANSACTION >> from 06:00 to 16:00
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Equipment congestion in New York/New Jersey
To further support your operations, below we have updated return locations across key regions, providing you with greater flexibility and convenience when returning empty equipment. These locations are regularly reviewed to help streamline your logistics and minimize disruptions (Published on February 12, 2025, valid until further notice)
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As part of our ongoing efforts to address the empty equipment situation in NY/NJ, we will be deploying additional vessels over the next weeks to help ease congestion. Between Week 7-9, we expect approx. 17,000 TEUs of empty equipment to be evacuated from the terminals. Subsequently, an average of 2,500 TEUs will be evacuated thereafter.
Our teams are also exploring the option of off-site depots where empty containers may be returned. While this is being considered as an option, it remains under consideration. While these measures do not immediately guarantee space for empty returns, we anticipate that similar industry-wide measures will contribute to increasing empty return capacity in the coming weeks. Our teams remain committed to exploring solutions and providing support during this uncertain time. We continue to closely monitor the situation and will share further updates as developments unfold. This information is to the best of our knowledge now and can change on short notice. Thank you for your patience and partnership. (Published on February 11, 2025)
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We want to update you on the ongoing terminal congestion in the New York/New Jersey area, impacting carriers, terminals, depots, truckers, and customers industry-wide. Driven by high import volumes, service changes, severe weather, and recent labor uncertainties, terminals are operating at full capacity with limited depot space. While there is no immediate solution, we are actively working with Port Authorities and key stakeholders to monitor the situation and implement solutions. To address the backlog of empty containers, we are engaging with terminals and depots on space availability and mitigation efforts. As part of our response, we will extend free time for containers until ports resume accepting empty units and implement relief measures to increase chassis availability. While the timeline remains uncertain, we anticipate fluidity will be restored in the coming weeks. (Published on February 7, 2025)
Norfolk
You can find the most up-to-date information about port opening hours by following the links: ORF Port of Virginia - NIT/VIG
Charleston
You can find the most up-to-date information about port opening hours by following the links: CHS Wando Welch
Savannah
You can find the most up-to-date information about port opening hours by following the links: SAV Garden City Terminal
Houston
You can find the most up-to-date information about port opening hours by following the links: HOU Bayport Container Terminal
Oakland
Seattle - Tacoma
Los Angeles/Long Beach
You can find the most up-to-date information about port opening hours by following the links: Los Angeles, CA: LAX Trapac l LAX Yusen Terminals l LAX APM l LAX West Basin Container Terminal and Long Beach, CA: LGB International Transportation Service l LGB Long Beach Container Terminal
Terminal Operations – Canada
Looking for dwell times in Canada? - Follow the link here.
GCT Delta Port
DPW Centerm
DPW Prince Rupert
Montreal
DPW Saint John
Chassis Pools
All pools operating as normal except for:
Intermodal Operations
We can secure truck power within 1-3 days for majority locations which includes marine terminals, rail ramps and depots.
For updated information on ramps, please visit our Rail provider websites for service updates, embargo, and any restriction details.
Invoice payments and Original Bill of Lading remittances are to be redirected to the following address: Hapag-Lloyd (America) LLC - 3 Ravinia Drive, Suite 1600, Atlanta, GA 30346
Important Changes to EU Customs Advanced Filing
As you may have seen on our website, significant changes are coming to the EU Customs Advanced Filing. To assist with your cargo planning, here’s a quick reminder of the key updates: First update / Second update / Third update
For any questions, please visit our FAQ section on the website and click the tab titled USA.
Changes to Manifest Amendment Fee structure
Thanks to your feedback, we have reevaluated the parameters of our Manifest Amendment Fee structure to align with your needs and expectations. Therefore, from August 16, 2023, we have implemented the following structure:
Region North America Inlands
We are committed to providing you with the best inland transportation solutions, making sure your cargo is delivered safely, on-time, and cost effectively. With our comprehensive network and expertise in handling your cargo, you can trust us to manage all your transportation needs from port to door, ensuring peace of mind throughout the journey.
Stay connected with us for the latest updates. To learn more, click
here
For Carrier Haulage moves please submit the Delivery Order via our website here.
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Service Change – New York (USNYC) to/from East St. Louis, IL (USESL) - updated on 3/13
Effective March 31, 2025, we will no longer offer rail service between New York (USNYC) and East St. Louis, IL (USESL).
As an alternative, we are still offering New York (USNYC) to/from Saint Louis, MO (USSTL).
Both the Saint Louis and East St. Louis ramps are located within 20 minutes of each other, so we anticipate minimal disruption to your operations.
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Lazaro Cardenas - Mexico's Pacific Gateway
Speed and reliability are paramount in today's market. Through our direct link, your cargo enjoys swift transportation to inland destinations, avoiding congested ports and rail hubs. Tailored to meet your cargo needs, our collaboration with Canadian Pacific Kansas Rail (CPKC) offers a direct and efficient solution.
Our upgraded service broadens your access options by providing a fixed intermodal on-dock rail route originating from Lázaro Cárdenas, Mexico. With a dependable cross-border exchange in Laredo, Texas, and seamless northbound rail connections to the U.S. Gulf and Midwest rail ramps, we ensure your cargo reaches its destination reliably and on time.
To learn more, click here
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Hapag-Lloyd's collaboration with NCB
We are excited to introduce our partnership with the National Cargo Bureau (NCB) to offer you remote hazardous container inspections in North America. This innovative solution allows for easy and free-of-charge inspection of your Hapag-Lloyd hazardous containers for compliance with regulations and standards, from the comfort of your own facility.
To learn more, click here
To request for an appointment, click here
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Introducing SmartStacks - Hapag-Lloyd and IMC's dray-off solution in Savannah
Hapag-Lloyd North America in collaboration with IMC, introduces SmartStacks, a revolutionary data-based cargo handling system that streamlines the shipping process, increases container throughput, enhances cargo security, and optimizes space utilization.
On-dock service at Port Houston via Union Pacific
Discover seamless inland transportation with Hapag-Lloyd and Union Pacific! Trust us to deliver your cargo from port to door, ensuring peace of mind throughout the journey. Union Pacific's new on-dock service connects the Barbours Cut Container Terminal at Port Houston to key areas, including Denver, Salt Lake, Oakland, Los Angeles, and El Paso.
To learn more, click here
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Tank Container Charge Implementation by Georgia Port Authority at Savannah, GA
Starting October 1, 2023, the Georgia Port Authority (GPA) will be adding a new fee for tank containers at $125 per tank container. This applies to empty or full tank containers moving to/from Savannah, GA.
To learn more, click here
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Here’s an update on rail routes for Hapag-Lloyd shipments
We would like to inform you about upcoming changes to the rail routes for Hapag-Lloyd shipments in the United States, which may impact your deliveries. Unfortunately, our partners at Norfolk Southern have decided to close certain options for rail routes, with these adjustments taking effect from February 19, 2024. Please be aware of the following changes:
Birmingham to/from Savannah & Charleston:
We have signed contracts with the CSX rail line, reopening the lane for Savannah to/from Birmingham. The CSX rail line extends to Bessemer, AL, which is just 20 minutes from Birmingham.
New Orleans to/from Savannah & Charleston:
Contracts with the CSX rail line have allowed us to reopen the lane for Savannah to/from New Orleans. Currently, there is no alternative for Charleston.
Greensboro to/from Norfolk:
Unfortunately, we do not have an alternative rail route for this option. We recommend Carrier Haulage as the alternative.
Louisville, Chicago, Cincinnati to/from Savannah & Charleston:
Shipments to these inland locations will now go through the port of Norfolk and New York. There are no alternative routes via Savannah or Charleston. Update - Please be informed that the route Louisville to/from Charleston is now available with rail provider CSX.
Memphis, Atlanta, to/from Jacksonville:
We do not have an alternative rail route for this option. Carrier Haulage is recommended as the alternative.
All the above rail routes are currently in effect, and we are not accepting new bookings until further notice. We understand the importance of a smooth and reliable transportation experience for your shipments. We sincerely apologize for any inconvenience these changes may cause. Rest assured, we are fully committed to identifying suitable alternatives and will keep you informed of any further developments.