Operations Team, North America"Keeping our customers proactively informed helps them with their cargo planning and minimises uncertainty that could disrupt their supply chain. Our operational updates for North America are aimed at offering more transparency and improving the information flow for our customers to better manage and oversee the movement of their cargo."
Atlantic Services
Atlantic Loop 2 (AL2) service
Atlantic Loop 3 (AL3) service
Atlantic Loop 4 (AL4) service
Atlantic Loop 5 (AL5)
Atlantic Loop 6 (AL6)
Atlantic Loop 7 (AL7)
St Lawrence Container Service – Route 1 (AT1)
St Lawrence Container Service – Route 2 (AT2)
Mediterranean Canada Service (MCA)
Mediterranean Gulf Express (MGX)
Turkey East Coast Service (TNE)
The plan to shift larger vessel services from Virginia International Gateway (VIG) to Norfolk International Terminal (NIT), initially set to accommodate new ship-to-shore crane installations, has been canceled. All berthing schedules will remain unchanged, following the original plan, and services will continue to call at VIG as scheduled.
Turkey East Coast Express Service (TEX)
Asia Services
East Coast Asia Loop 1 (EC1)
East Coast Loop 2 (EC2)
East Coast Asia Loop 5 (EC5)
East Coast Asia Loop 6 (EC6)
Pacific Coast Loop 1 (PN1)
Pacific Coast Loop 2 (PN2)
Pacific Coast Loop 3 (PN3)
Pacific Coast Loop 4 (PN4)
Pacific South Loop 3 (PS3)
Pacific South Loop 4 (PS4)
Pacific South Loop 6 (PS6)
Pacific South Loop 7 (PS7)
South Pacific Express (PSX)
India America Express (TPI / IMX)
Asia US East Coast Service Loop 7 (AA7)
LATAM Services
South America East Coast Service (SEC)
California Central America Express Service (CCE)
Caribbean Express Service (CES)
US Gulf East Coast South America Service (GS1)
Transpacific services
North America Westcoast - New Zealand/Australia (WSN)
Australia New Zealand via Panama (ANP)
Americas Service Northbound (USW)
United States
New York
You can find the most up-to-date information and port opening hours from the affected terminals by following the links: NYC Port Elizabeth l NYC Maher Terminal l NYC Port Liberty Bayonne l NYC Port Liberty New York
Norfolk
You can find the most up-to-date information and port opening hours from the affected terminals by following the links: ORF Port of Virginia - NIT/VIG
Effective Monday, October 28, 2024, The Port of Virginia will implement the following gate hour adjustments:
For two consecutive Saturdays, October 26 and November 2, the Saturday gate program will be extended:
Charleston
You can find the most up-to-date information and port opening hours from the affected terminals by following the links: CHS Wando Welch
Savannah
You can find the most up-to-date information and port opening hours from the affected terminals by following the links: SAV Garden City Terminal
Houston
You can find the most up-to-date information and port opening hours from the affected terminals by following the links: HOU Bayport Container Terminal
Oakland
Seattle - Tacoma
Los Angeles/Long Beach
You can find the most up-to-date information and port opening hours from the affected terminals by following the links: Los Angeles, CA: LAX Trapac l LAX Yusen Terminals l LAX APM l LAX West Basin Container Terminal and Long Beach, CA: LGB International Transportation Service l LGB Long Beach Container Terminal
Canadian West Coast ports - Please see our Live Tracker for more information on the work stoppage in Vancouver and Montreal. Looking for dwell times in Canada? - Follow the link here.
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GCT Delta Port
DPW Centerm
Prince Rupert
Montreal
Saint John
Halifax
Chassis Pools
Intermodal Operations
We can secure truck power within 1-3 days for majority locations which includes marine terminals, rail ramps and depots.
For updated information on ramps, please visit our Rail provider websites for service updates, embargo, and any restriction details.
Invoice payments and Original Bill of Lading remittances are to be redirected to the following address: Hapag-Lloyd (America) LLC - 3 Ravinia Drive, Suite 1600, Atlanta, GA 30346
Important Changes to EU Customs Advanced Filing
As you may have seen on our website, significant changes are coming to the EU Customs Advanced Filing. To assist with your cargo planning, here’s a quick reminder of the key updates: First update / Second update / Third update
For any questions, please visit our FAQ section on the website and click the tab titled USA.
Changes to Manifest Amendment Fee structure
Thanks to your feedback, we have reevaluated the parameters of our Manifest Amendment Fee structure to align with your needs and expectations. Therefore, from August 16, 2023, we have implemented the following structure:
Here’s an important change that will improve your experience with Hapag-Lloyd North America*.
From June 1, 2023, we will no longer accept manual draft approvals and corrections. With this change, the email addresses [email protected] and [email protected] will no longer be monitored.
From June 26, 2023 onwards, we will transition to a faster, more efficient, and secure process for managing draft approvals and corrections. Although it may require an adjustment to your current processes, our user-friendly website is easy to navigate. Submit document corrections and approvals online for real-time updates on document status. Our correction team will email you immediately if there are delays, eliminating the need for follow-ups.
To get started: Simply click on the link in your notification email or log into the Bill of Lading draft (BL) approval web solution directly. From there, you can approve your BL draft in seconds, if it’s correct. If you require a correction, you can edit it and return it to us and you will receive a new BL draft shortly. Please note that we will release the BL or Sea Waybill once the vessel has sailed.
We understand that this change may require an adjustment to your current processes, but we want to assure you that our online platform is user-friendly and easy to navigate. To learn more, watch our step-by-step video tutorial. By submitting all documentation corrections and approvals through our website, you can benefit from real-time updates on the status of your documents.
Here's a quick guide on how to use the BL Draft Approval web solution:
The status of your amendments can be tracked on our website. If a delay is expected, our correction team will contact you immediately by email, so you do not need to do any follow-ups. If you should require additional information or have questions, please feel free to reach out to our customer service team at your location, who will guide you based on your individual situation.
* The US and Canada are part of Hapag-Lloyd's Region North America. Please note that the scope of Region North America includes USA and Canada. However, USA does NOT include bookings or documents handled by our Los Angeles office.
Region North America Inlands
We are committed to providing you with the best inland transportation solutions, making sure your cargo is delivered safely, on-time, and cost effectively. With our comprehensive network and expertise in handling your cargo, you can trust us to manage all your transportation needs from port to door, ensuring peace of mind throughout the journey.
Stay connected with us for the latest updates. To learn more, click
here
For Carrier Haulage moves please submit the Delivery Order via our website here.
Lazaro Cardenas - Mexico's Pacific Gateway
Speed and reliability are paramount in today's market. Through our direct link, your cargo enjoys swift transportation to inland destinations, avoiding congested ports and rail hubs. Tailored to meet your cargo needs, our collaboration with Canadian Pacific Kansas Rail (CPKC) offers a direct and efficient solution.
Our upgraded service broadens your access options by providing a fixed intermodal on-dock rail route originating from Lázaro Cárdenas, Mexico. With a dependable cross-border exchange in Laredo, Texas, and seamless northbound rail connections to the U.S. Gulf and Midwest rail ramps, we ensure your cargo reaches its destination reliably and on time.
To learn more, click here
Hapag-Lloyd's collaboration with NCB
We are excited to introduce our partnership with the National Cargo Bureau (NCB) to offer you remote hazardous container inspections in North America. This innovative solution allows for easy and free-of-charge inspection of your Hapag-Lloyd hazardous containers for compliance with regulations and standards, from the comfort of your own facility.
To learn more, click here
To request for an appointment, click here
Introducing SmartStacks - Hapag-Lloyd and IMC's dray-off solution in Savannah
Hapag-Lloyd North America in collaboration with IMC, introduces SmartStacks, a revolutionary data-based cargo handling system that streamlines the shipping process, increases container throughput, enhances cargo security, and optimizes space utilization.
On-dock service at Port Houston via Union Pacific
Discover seamless inland transportation with Hapag-Lloyd and Union Pacific! Trust us to deliver your cargo from port to door, ensuring peace of mind throughout the journey. Union Pacific's new on-dock service connects the Barbours Cut Container Terminal at Port Houston to key areas, including Denver, Salt Lake, Oakland, Los Angeles, and El Paso.
To learn more, click
here
Tank Container Charge Implementation by Georgia Port Authority at Savannah, GA
Starting October 1, 2023, the Georgia Port Authority (GPA) will be adding a new fee for tank containers at $125 per tank container. This applies to empty or full tank containers moving to/from Savannah, GA.
To learn more, click here
Here’s an update on rail routes for Hapag-Lloyd shipments
We would like to inform you about upcoming changes to the rail routes for Hapag-Lloyd shipments in the United States, which may impact your deliveries. Unfortunately, our partners at Norfolk Southern have decided to close certain options for rail routes, with these adjustments taking effect from February 19, 2024. Please be aware of the following changes:
Birmingham to/from Savannah & Charleston:
We have signed contracts with the CSX rail line, reopening the lane for Savannah to/from Birmingham. The CSX rail line extends to Bessemer, AL, which is just 20 minutes from Birmingham.
New Orleans to/from Savannah & Charleston:
Contracts with the CSX rail line have allowed us to reopen the lane for Savannah to/from New Orleans. Currently, there is no alternative for Charleston.
Greensboro to/from Norfolk:
Unfortunately, we do not have an alternative rail route for this option. We recommend Carrier Haulage as the alternative.
Louisville, Chicago, Cincinnati to/from Savannah & Charleston:
Shipments to these inland locations will now go through the port of Norfolk and New York. There are no alternative routes via Savannah or Charleston. Update - Please be informed that the route Louisville to/from Charleston is now available with rail provider CSX.
Memphis, Atlanta, to/from Jacksonville:
We do not have an alternative rail route for this option. Carrier Haulage is recommended as the alternative.
All the above rail routes are currently in effect, and we are not accepting new bookings until further notice. We understand the importance of a smooth and reliable transportation experience for your shipments. We sincerely apologize for any inconvenience these changes may cause. Rest assured, we are fully committed to identifying suitable alternatives and will keep you informed of any further developments.
Montreal Longshoremen announce indefinite strike at Termont - The union representing longshoremen at the Port of Montreal (CUPE 375) has announced an indefinite strike starting on Thursday, October 31, at 11:00 hrs. This strike will impact container terminals operated by Termont (Masionneuve and VIAU), halting all terminal, rail, and truck gate operations. There is currently no indication of when the strike will conclude.
Updated on November 4, 2024 - Please be advised that MGT has announced a suspension of rail traffic starting November 5, at 7 a.m. EST. Truck gates will remain open for the time being, though they are expected to close shortly as well.
Updated on November 5, 2024 - Effective immediately, all rail lanes from the U.S. to Montreal are now closed.
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ILWU514 announce 72 hr. strike notice for terminals in Vancouver and Prince Rupert - The Longshore Workers Union (ILWU514) has issued a 72-hour strike notice to the BCMEA, with strike actions set to begin on Monday, November 4, 2024, at 8:00 a.m. PST. This strike will impact all container terminals in Vancouver and Prince Rupert, shutting down vessel, rail and truck operations. In response, the BCMEA has issued a coastwide lockout notice, effectively shutting down both ports beginning November 4, 2024, to ensure an orderly and safe wind-down of operations. There is no timeframe for when this situation may be resolved. During this period, vessels will be held off berth, and we will collaborate with our partners to explore possible alternatives. We are committed to keeping you informed of any significant developments as they occur.
Updated on November 4, 2024 - The strike in British Columbia began earlier today, leading to a complete suspension of port operations at both container terminals in Vancouver and at the terminal in Prince Rupert. At this time, the duration of the work stoppage remains uncertain. Please find here the status of vessels affected by the ongoing work stoppage at the ports of Vancouver and Prince Rupert.