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Regulations

United Arab Emirates Counter – Payment option - Now pay at Lulu Exchange

We heard your feedback and we are glad to announce that you can now also pay in any Lulu exchange counter across UAE up to AED 20000 cash.

Please follow the below instructions to make your payment:

A. Please find below the steps, to process the payment at Lulu Exchange via ODeX

Step 1 – Login to the 24*7 Invoice Download Facility (https://uae.odex.co).
Step 2 - Select the invoice by using your respective bill of lading number.
Step 3 - Select payment via Exchange and note down the Account Number.
Step 4 - Receive a “ODeX Payment Reference number” and click on “Confirm” Payment button.
Step 5 - Go to the Lulu Exchange and pay on the mentioned account.
Step 6 - Send the Lulu Exchange Receipt via Email with subject “ODeX Payment Reference number (The Payment reference number received at Step 4)”. (Email: [email protected])
Step 7 - Receive payment confirmation and receipt via email.

Note it takes 2-3 Hours to get a payment confirmation from ODeX. Please request delivery order and Bill of lading or Certificates once you have the payment confirmation from ODeX team.
Without a ODeX reference number Lulu exchange won’t accept payment.

The maximum limit is AED 20000 per transaction at Lulu Exchange and only cash is accepted.

For any assistance and guidance on these steps, you can reach out to the below UAE customer service team members who are ready to help you.

Note – We will not be accepting any payment at our counter office.

Contact Details:
[email protected] (Mobile: 055 190 7865)
[email protected] (Mobile: 056 430 0448)  

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