To serve you better with faster booking response time and to maintain high levels of invoice accuracy, please provide us with the following information when placing a booking request.
The valid Quotation or Contract (Rate Agreement) Number
If your contract contains more than one routing party, we kindly ask you to submit the “MR” in the specified field via your online platform in this format: MR: ABCDEF 123. If you place your booking via our website/Online Business, there are designated fields for both your “MR” code and your quotation/contract number
If the quotation or contract number is not provided or falls outside of the above criteria, the booking request will be cancelled and you will be asked to provide the correct number under a new booking request.
Once a Booking Confirmation is issued with a valid quotation, the quotation number cannot be amended/replaced by another new quotation number under the same booking.
In addition, please provide on your booking request the following: