Pursuant to our letter dated March 8th, 2021, we are enhancing our Hapag-Lloyd Web Booking with further checks.
1. Contract validity
After you have inserted a quotation or rate agreement number, Hapag-Lloyd Web Booking system will check the contract validity. In case your contract has expired, the system will highlight that the contract is not valid anymore. Please review your submitted quotation or rate agreement number and replace it with a valid contract.
If you do not enter a valid quotation or contract reference, you will not be able to proceed with your booking.
2. Departure date validity
Following the routing selection, you can choose a vessel from the available schedules. In case you select a vessel with a departure date that is beyond your contract validity, the Web Booking system will highlight that the provided rates do not cover the selected sailing. Please review the chosen vessel and replace it with a vessel within your contract validity.
You will not be able to proceed with your booking until you select a vessel with a departure date covered under your contract or replace the quotation/contract reference with extended validity.
Throughout the booking process on our Web Booking platform, we will guide you with links to our Quick Quotes or your local Hapag-Lloyd Sales representative for contract extensions, additional routings, or alternative offers.
The above changes will be activated on May 29th, 2021.
Please be assured that these changes are helping you and us to significantly improve the booking process. Thank you very much for staying at our side even in challenging times like this. We very much appreciate your business and we will do our utmost to support you wherever and whenever needed.
In case you have further questions on this topic, please feel free to contact your local Hapag-Lloyd office.