Starting June 17, 2024, all your disputes will be handled through our enhanced Global Dispute form on our Online Business Suite.  Learn more here


Submitting a dispute has never been easier

Introducing our brand new invoice dispute form - the ultimate solution for hassle-free resolution of any invoice discrepancies.

We understand that disputes can arise from time to time and that resolving them can be a time-consuming and stressful process.
That's why we have developed a user-friendly, streamlined invoice dispute form that simplifies the process and saves you valuable time and effort.

  • Immediate dispute creation
  • Dispute Reference Number appears on screen as real-time response
  • Confirmation e-mail with your dispute details
  • Clear step-by-step process

NEW feature alert!  Dispute Overview List and Dispute Status – only available on the Global Dispute form.

Don't let invoice disputes disrupt your business operations - try our new invoice dispute form today and experience the peace of mind that comes with streamlined dispute resolution.

Please note that you need a Hapag-Lloyd account to use our new invoice dispute form.
If you haven't registered yet, just click the button below and we will guide you through the registration.

Demurrage & Detention Disputes

Explanations and details on what information or documentation is needed to dispute either Demurrage or Detention charges is published in Hapag-Lloyd’s rules and regulations tariff section (RURE-002) which can be viewed under Rules.

Additionally, copies of relevant policies can also be found below:

Detention and Demurrage Policies

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