Regional Updates in Africa

Operational and Customer Service Updates for Africa

Operational and Customer Service Updates for Africa

+++ last updated on November 28, 2022 +++

Summary

  • South Africa - Strike called off at Transnet Port Terminals. Port and rail operations are currently under recovery from the delays experienced during the strike.
  • Senegal – No restrictions. Land borders with neighboring countries open (including Mali)
  • Ghana – The transport of essential goods and freight continues, though delays are likely due to enhanced screening measures. Land and sea borders are open for goods and passenger traffic.
  • Angola – Domestic restrictions relaxed. Most businesses allowed to operate with health protocols and restrictions on capacity and opening times
  • Cameroon - Minimal restrictions in place for specific cargo under rule (e.g., rice/sugar/flour etc.) Freight transport via land and sea routes is likely to continue
  • Cote d'Ivoire - The state of health emergency is no longer in force. Land borders are open under certain conditions, cargo and freight transport are still operating
  • Gabon - Land and sea borders are open
  • Mali - Ecowas heads of states lift economic and financial sanctions. Borders are open

Terminal Operations

  • Luanda - Berthing delay of approx. 3 days expected at Sogester
  • Cotonou – Berthing delay of approx.1-3 days expected
  • Abidjan – Congestion reported. Berthing delays of approx. 1-2 days expected
  • Pointe Noire - Berthing delays of approx. 2 days expected for feeder connection
  • Kribi - Berthing delays of approx. 2 days expected
  • Douala - Berthing delays of approx. 1-2 day expected
  • Tema - Berthing delays of approx. 1 day expected
  • Mombasa - Berthing delays of approx. up to 3 days expected
  • Nouakchott – No delays expected
  • Sudan - Fumigation services continue to be on strike. No delays expected
  • Dar es Salaam - Berthing delays of up to 7-9 days expected
  • Durban - Berthing delays expected as follows: Pier 1: 2 days, Pier 2: 4-5 days, DRT: 3 days

Railway Operations

Train service between Johannesburg and Durban is suspended due to various overhead cable theft incidents. The rail network team is currently attending to the incidents and Estimated Time of Readiness (ETR) will be advised when available

Truck Availability
No impact to report

Barge Availability
No impact to report

Depots
For latest status available on google maps for Depots and CFS, click here

Customer Service

  • Middle East, Indian Subcontinent and Africa - If you are placing bookings from countries located in the Middle East, Indian Subcontinent and Africa, online booking amendments will be implemented from August 15, 2022. We have transitioned to an all-digital booking amendment process, and with this step, all email and phone requests have been discontinued. This means that your booking amendments will be processed faster, and you will be able to manage them through our online tool available here. Thinking about your cargo planning, please know that once the amendment has been requested online, the processing time will be four (4) working hours. Please keep in mind that once you place your request, you will not have to send emails or make follow-up calls. 
  • For customer inquiries, kindly use email as your primary channel
  • For vessel/container/booking status and sailing schedules information, please visit our Online Business Suite
  • For Dangerous Goods Cargo terminal gate acceptance, please submit electronic copies of the Export Hazardous Declarations to upload in the DG bookings
  • For faster BL release at destination, please switch from OBL to SWB if possible. If you should require any assistance, please reach out to your customer service documentation team
  • We invite our customers to use our e-tools (Web-Booking and EASI) for submitting bookings and Shipping Instructions as well as our Hapag-Lloyd Navigator Dashboard to view all of your shipment information on one single screen
  • Reach out to your local customer service representative here

Visit and read the latest Africa service updates

Middle East - India - Africa Express (MIAX)

  • MV Irenes Resolve V2235E / 2245W will omit Colombo, Sri Lanka. Imports will discharge in Jebel Ali, UAE for further connection to their final port of delivery
  • MV NYK PAULA V2237E / 2247W will omit Nhava Sheva, India. Imports will discharge in Jebel Ali, UAE for further connection to their final port of delivery

China – Kenya Express (CKX)

  • No updates

Asia – West Africa Service (AWA)

  • no updates

East Africa Service 2 (EA2)

  • No updates 

Mediterranean – West Africa Express (MWX)

  • MV Navios Dorado V2245S/N will change its Africa rotation to Cotonou, Benin – Apapa, Nigeria – Tin Can, Nigeria - Tema, Ghana
  • MV CMA CGM Chiwan V1BB3US1MA / V1BB3TN1MA will change its Africa rotation to Tema, Ghana – Apapa, Nigeria – Tin Can, Nigeria – Cotonou, Benin

South Africa Express (SAF also known as SAX)

Southbound:

  • There will be no sailing on week 48 from Rotterdam due to MV Santa Isabel late arrival from South Africa. Therefore, the schedule will be moving one week starting with MV Santa Isabel V. 225S with ETA in Rotterdam (NL) on December 6. 

Northbound:

  • There will be no sailing from Coega, South Africa on December 13, 2022

West Europe – West Africa Service (WWA)

  • MV Duesseldorf Express V2246N will leave the service in Kribi, Cameroon, expected to arrive on December 23, 2022
  • MV Dallas Express 2250S will join the service in Le Havre, France, expected to arrive on December 12, 2022

West Africa Express (WAX)

  • There will be no sailing from Tema, Ghana (northbound) on December 11, 2022 and January 1, 2023

South Africa – Asia Express 1 (SA1)

  • no update

South Africa – Asia Express 2 (SA2)

  • There will be no sailing from Durban, South Africa (eastbound) on January 4, 2023

South America - Africa - Triangle Service (SAT)

  • No updates

Dakar Express (DEX)

  • No updates

Maputo Express (MAX)

  • No updates. 

East Africa Service 2 (EAS2)

  • No updates

East Africa Service 4 (EAS4)

  • No updates

East Africa Service 3 (EAS3)

  • No updates
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