We focus on developing and implementing automation leveraging various RPA technologies. Ranging from simple administrative tasks to complex business processes, including those related to managing delivery and container transportation, monitoring warehouse status, handling logistics documentation, and analyzing data on cargo movement and operational performance. 

We drive AI integration across Hapag-Lloyd by educating teams, identifying high-impact opportunities and delivering tailored AI solutions that enhance daily operations. Our expertise spans machine learning, data analysis, process automation and natural language processing. Through close collaboration with departments, we apply AI to optimize logistics, improve route planning, forecast demand, streamline supply chains, and elevate customer service.  

We harness cutting-edge SAP technologies to streamline and modernize financial and accounting operations. Our experienced SAP specialists ensure optimal system performance, tailored configurations, and seamless integration with business workflows. By enabling real-time financial reporting, customized process automation, and in-depth data analysis, we empower the organization with accurate insights that drive smarter, faster strategic decisions. 

We safeguard our digital assets. Our team is committed to protecting the company from cyber threats by implementing robust security measures and staying ahead of the latest cybersecurity trends. We ensure integrity, confidentiality, and availability and foster a culture of security awareness across the organization. 

We specialize in developing and enhancing commercial solutions, including the Freight Information System - one of the company’s core business tools. Our team drives continuous product innovation, leveraging cutting-edge technologies to deliver new and improved versions. With expertise spanning development, requirements analysis, testing, deployment, security, relational databases and system monitoring, we ensure robust, high-performance solutions that support critical business operations. 

We drive the adoption of Scrum and scaled Agile practices across the organization, identifying opportunities for holistic transformation. Our expertise spans from coaching individual teams to leading enterprise-level Agile initiatives. As trusted change agents, we advise teams, leaders and stakeholders - facilitating alignment, fostering collaboration and challenging the status quo to enable continuous improvement and organizational agility. 

We ensure full compliance with international, national, local and port regulations, safeguarding people and the environment. By validating dangerous goods booking data, we mitigate risks related to injury, environmental damage, property loss and financial repercussions while upholding the highest quality and security standards. Committed to health and safety, we manage a comprehensive range of global services from our hub in Gdansk. 

We create the digital backbone that drives our global operations. Connecting people and data in real-time, we enable faster decision-making and accelerate automation across key business areas. We deliver seamless digital connectivity and transparency to customers, vendors, and partners worldwide by equipping our global teams with advanced tools.   

We support our fast-growing organization by providing essential services across a range of functions, including site management, office coordination, finance, and IT support. As one operations team, we ensure the company runs smoothly every day, enabling employees to focus on their core responsibilities and deliver their best work. 

We oversee the efficient operation of 40 high-performance vessels across Hapag-Lloyd’s global fleet by ensuring they are consistently equipped with the resources necessary to meet the highest standards of safety and operational excellence. In close coordination with Ship Management (including captains and chief engineers), we manage day-to-day activities through structured communication, technical support, and streamlined document management. Our efforts contribute directly to the reliability and performance of our maritime operations. 

We are the Accounting team at Hapag-Lloyd, bringing together Accounts Payable, Revenue Accounting, and Financial Master Data Management. We ensure accurate, timely, and compliant financial processing, from supplier invoices and payments to revenue accounting and master data governance, supporting efficient and transparent business operations.

We facilitate seamless digital interaction between Hapag-Lloyd and its external stakeholders, including customers, vendors, authorities, and digital platforms. By enabling both asynchronous and synchronous data exchange, we ensure that business-critical information flows reliably and securely. Through the translation of internal data models into external partner formats, we enable scalable and future-ready supply chain integration. 

We are responsible for driving digital collaboration across Hapag-Lloyd by delivering user-friendly, secure and efficient tools that support modern ways of working. Our solutions enhance communication, simplify teamwork, and improve user experience across the organization. Through our work, we empower employees to collaborate effectively (regardless of location), while supporting the digital transformation of HR services.

We take care of the full people experience in our organization. We manage daily HR operations, payroll, benefits, and employee support, making sure everyone feels informed and well taken care of.  We also lead end-to-end recruitment - attracting candidates, running a clear and respectful hiring process, and building long‑term relationships. As one team, we create a transparent, supportive, and growth‑oriented environment for current and future employees. 

We enable secure, reliable and efficient IT operations through three specialized teams focused on IT infrastructure, service management solutions, and IT service enablement. Together, we drive operational excellence by managing core infrastructure services, enhancing service delivery processes, and developing digital platforms such as ServiceNow, Jira and Confluence. Through automation, standardization and continuous improvement, we ensure resilient operations, seamless service availability, and high-quality support for internal and external customers worldwide. 

At Hapag-Lloyd’s CSNB organization in Poland, we build and run digital products that enable global Customs , Billing and Special Cargo (OOG) operations. CSNB is multi-disciplinary product & engineering organization which shape the next phase of our FIS3 (Freight Information System) transformation - modernizing platforms, accelerating cloud adoption, and improving delivery performance, quality, and operational resilience. 

We design and maintain advanced analytical tools to collect, store, and analyze large volumes of data. We ensure our solutions are scalable, efficient, and future-ready, leveraging modern technologies such as cloud computing. Our team addresses cross-functional analytical needs, offers expert support and data analysis consulting, and delivers a reliable, well-managed cloud-based analytics environment. 

We drive the performance and resilience of our organization's technology ecosystem. Our department combines a dynamic network of specialized teams - including Global IT Support, UX, Enterprise Architecture, Application Observability, Central Messaging, and Release Management. Together, we ensure our systems are reliable, scalable, and continuously evolving to meet strategic business needs.