Hapag-Lloyd firmly believes that compliance with all applicable laws, guidelines, industry and ethical standards is essential for the proper operation of its business and for its commercial success. Hapag-Lloyd is therefore committed to exercising the utmost diligence in ensuring close compliance with all applicable laws of each country in which it operates and conducts its business with the highest ethical standards.
Daniel von Below, Chief Compliance Officer
“As a global company, compliance with worldwide regulatory requirements and internal policies is fundamental to the way that we do business. Hapag-Lloyd is fully committed to acting lawfully and responsibly.”
The Global Code of Ethics reflects our corporate philosophy, defining our basic values and the standards of conduct expected of managers and employees, internally and externally. The Code of Ethics sets out principles for the fair and respectful treatment of our co-workers, customers and business partners.
,"We are committed to fair competition and compliance with all applicable national and international laws. Compliance with the law, the avoidance of corruption and bribery and respect for human rights are ensured by the Global Code of Ethics and the Supplier Code of Conduct for our business partners"
Our Compliance Organization oversees Hapag-Lloyd’s Compliance Management System (CMS). The Chief Compliance Officer, reporting to the Executive and Supervisory Boards, ensures its proper functioning. The Global Compliance Team handles implementation and monitoring of compliance with applicable laws. The team consists of Headquarters, Regional, and Segment Compliance Officers, with Local/Area Officers supporting local compliance. Responsibilities and reporting lines are clearly defined.
The Compliance Management System ensures Hapag-Lloyd has implemented sufficient precautionary measures to prevent misbehaviour and/or misconduct from happening, detecting such misbehaviours and/or misconducts, as well as further improving Hapag-Lloyd’s internal controls on anti-bribery, anti-corruption, anti-fraud management, as well as embargoes and sanctions matters.
Hapag-Lloyd nurtures a ‘Speak Up’ culture and encourages its employees, suppliers and anyone within or outside Hapag-Lloyd to support this approach by reporting any actual or potential non-compliant, or illegal behavior. Hapag-Lloyd has an internal Whistleblower and Non-Retaliation Policy in place to create a trusted system with adequate protection for anyone who wants to share a Compliance-Related Concern, which ensures that all reported concerns are being addressed in an objective, fair, timely and confidential manner.
Actual or potential Compliance-Related Concerns can include, but are not limited to bribery, corruption, competition law violations, fraud, money laundering, sanctions, data breaches, discrimination and harassment, any violation of human rights, social and environmental obligations.
Speak Up Line is an independent, secure reporting channel available to all external and internal parties*, which allows for anonymous reporting**.
* If you are an employee of Hapag-Lloyd, we encourage reporting concerns through the channel you are most comfortable with, such as your supervisor, local or regional compliance officer, Global Compliance Team or the Speak Up Line.
** Speak Up Line allows for anonymous reporting subject to local whistleblowing rules and regulations. Please be informed that local law might require revealing the identity of persons involved in the reporting of an incident. In particular, it might be required to reveal the identity of the reporting party if the report was not made anonymously. Such a duty to disclose information relating to the whistleblower may particularly follow from a statutory duty to inform the data subject under Art. 14 of the EU GDPR, or other applicable data protection laws.
If you have questions about our Compliance Organisation or any compliance matters, please contact the Global Compliance Office by email . For transport or shipment-related inquiries, reach out to your local service desk.
Hapag-Lloyd has joined the Maritime Anti-Corruption Network (MACN), a global business network founded in 2011 with over 100 members working to combat corruption in the maritime industry.
Shipping faces corruption risks due to operations across jurisdictions and interactions with government officials, which can cause delays and threaten crew and ship safety, as well as legal and commercial consequences.
MACN promotes good corporate practices to tackle bribery and corruption, collaborating with governments and organizations like the UNDP to address root causes. Its collective action projects improve port call handling and interactions with officials, while enabling best practice sharing among members.
Hapag-Lloyd’s membership underscores its commitment to fighting corruption in the maritime sector.
