It is Hapag-Lloyd’s stated policy to comply with internal and external rules and regulations such as, Hapag-Lloyd's Global Code of Ethics, anti-bribery and corruption legislation; competition law; embargo and sanctions regulations. At Hapag-Lloyd we also recognize our responsibility to respect human rights and fulfil our social and environmental obligations and to prevent any kind of human rights violations both within our Group and along our supply chains.

Hapag-Lloyd nurtures a ‘Speak Up’ culture and encourages its employees, suppliers and anyone within or outside Hapag-Lloyd to support this approach by reporting any actual or potential non-compliant, unethical or illegal behavior. Hapag-Lloyd has an internal Whistleblower and Non-Retaliation Policy in place to create a trusted system with adequate protection for anyone who wants to share a Compliance-Related Concern, which ensures that all reported concerns are being addressed in an objective, fair, timely and confidential manner.

Speak Up Line is an independent, secure reporting channel available to all external and internal parties*, which allows for anonymous reporting**.

Click here to access the Speak Up Line:

* If you are an employee of Hapag-Lloyd, we encourage reporting concerns through the channel you are most comfortable with, such as your supervisor, local or regional compliance officer, Global Compliance Team or the Speak Up Line.
** Speak Up Line allows for anonymous reporting subject to local whistleblowing rules and regulations. Please be informed that local law might require revealing the identity of persons involved in the reporting of an incident. In particular, it might be required to reveal the identity of the reporting party if the report was not made anonymously. Such a duty to disclose information relating to the whistleblower may particularly follow from a statutory duty to inform the data subject under Art. 14 of the EU GDPR, or other applicable data protection laws.

Compliance Contact

Should you have any questions or wish to get in touch regarding our Compliance Organisation or any other compliance matters, you can contact us as follows:

Global Compliance Office

For compliance related topics please send us an email.

For all transport and shipment-related matters, please contact your local service desk.

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