Get your peace of mind.

Shipping Guarantee

Modern supply chains can be complex. Even more so during peak shipping periods when vessels are full and there is intense competition for space. With just a few clicks, you can secure a slot for your container via our Web Booking or via the Hapag-Lloyd Navigator and get your cargo shipped on your desired vessel.

Get your shipment on its destination on time and enjoy your peace of mind.

Just book your Shipping Guarantee, your "no-roll" option, after having placed a booking via our Web Booking or via the Hapag-Lloyd Navigator and do not be concerned about getting that last slot for your container anymore.  

Shipping Guarantee is globally available for our customers regardless which booking channel you are using. Check the purchase options after submitting your online booking or via the Hapag-Lloyd Navigator.

Your Benefits

Secured container slot

Your shipment is protected from any rollovers from the initially booked vessel on the whole ocean leg
 

Flexibility

Shipping Guarantee can be purchased up until 3 days prior to vessel departure at port of loading

Planning Security

Get your shipment on its destination on time and avoid disruption in the supply chain

Availability 24/7

Easy purchase of Shipping Guarantee any time with just a few clicks

Get your Shipping Guarantee in two simple steps

  1. After submitting your booking via Web Booking or via the Hapag-Lloyd Navigator, click on “Check out Shipping Guarantee„

  2. Review the Shipping Guarantee fees, agree to the terms & conditions and click on "Purchase Shipping Guarantee„
If you have already placed your booking and want to purchase a Shipping Guarantee directly, please click here.
 

Afterwards, you will receive a booking confirmation that includes the Shipping Guarantee. And, most importantly, your peace of mind.

 

What our customers say about Shipping Guarantee

Lawrence Royen, Strategic Head at SurgePort Logistics, India

"With the space crunch with all carriers, the Shipping Guarantee helps us to meet the customer’s demand and provide them additional security."

Key Facts

All terms can be found at Terms & Conditions of Transport.

 

Frequently Asked Questions

Shipping Guarantee is currently only offered for 20ft standard shipping container, 40ft standard shipping container and 40ft standard high cube shipping container.
Following containers are excluded from Shipping Guarantee: containers with Dangerous Goods, reefers (operated or non-operated) and Special Equipment (in gauge or Out of Gauge).
 

Shipping Guarantee is globally available. Check the purchase options after submitting your online booking or via the Hapag-Lloyd Navigator.

The Shipping Guarantee can only be purchased up until 3 days prior voyage departure at port of loading.

SGF or NRA is valid for the ocean leg only. It does not apply for any inland move including truck, rail, barge and it does not include an equipment guarantee. Furthermore, no compensation becomes due if an inland move is delayed or no equipment is available.

The booking subject to a Shipping Guarantee will not be rolled to another sea going voyage at any port of loading or subsequent transshipment port, if any, except for rollings due to Force Majeure.  

With the Shipping Guarantee customers can secure a guaranteed container load for the full sea transport including transshipment ports.

The fees are always in Sea freight currency and can be reviewed during the booking process. The current fees can be found under Trade Surcharges.

The shipper is entitled to a compensation in the amount of 200% of the applicable Shipping Guarantee (in short SGF or NRA) (“Compensation”), under the following conditions:

  • The container is rolled due to reasons in control of the carrier
  • The roll is for the first roll to another main voyage (including the first blank sailing not owing to Force Majeure). Subsequent or multiple rollings will not increase Compensation
  • If the cargo is transported with an alternative sailing within 2 days after the roll, no Compensation will become due.

Any compensation related to rolling a container is limited to the above mentioned Compensation. Any other claims resulting from or in connection with the rolling of said container to another main voyage at the Port of Loading shall be subject to the applicable Hapag-Lloyd Bill of Lading or Sea Waybill Terms and Conditions.

The Shipping Guarantee is further subject to meeting all relevant cut-off times by the Merchant. In case any cut-off times are not met by the Shipper, or in case of a booking cancellation by the Shipper, the Shipper shall pay a cancellation fee in the amount of the SGF or NRA.

Any changes, including but not limited to changes of port of loading, port of discharge and voyage before loading as well as changes of the commodity from non-hazardous to hazardous, container type or increase in the number of containers, retroactive booking adjustments that include changes of rate agreement numbers by the shipper, the SGF or NRA will cease and the Amendment Fee (50% of SGF / NRA) will be charged.

If the shipper instructs the Carrier to roll the shipment to another voyage or if the number of containers is reduced in the shipment, the SGF or NRA will cease and the Amendment Fee (50% of SGF / NRA) will be charged.

The Shipping Guarantee will be confirmed by an updated booking confirmation stating the Shipping Guarantee.

The Shipping Guarantee is only confirmed by the booking confirmation indicating the Shipping Guarantee. In case the booking is not confirmed no Shipping Guarantee Fee will be charged.

Feature Releases

In the future, additional and enhanced features will further optimize our Shipping Guarantee product.

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