Shipping Guarantee is currently only offered for 20ft standard shipping container, 40ft standard shipping container and 40ft standard high cube shipping container.
Following containers are excluded from Shipping Guarantee: containers with Dangerous Goods, reefers (operated or non-operated) and Special Equipment (in gauge or Out of Gauge).
 

Shipping Guarantee is globally available. Check the purchase options after submitting your online booking or via the Hapag-Lloyd Navigator.

The Shipping Guarantee can only be purchased up until 3 days prior voyage departure at port of loading.

The booking subject to a Shipping Guarantee will not be rolled to another sea going voyage at any port of loading or subsequent transshipment port, if any, except for rollings due to Force Majeure.  

With the Shipping Guarantee customers can secure a guaranteed container load for the full sea transport including transshipment ports.

The fees are always in Sea freight currency and can be reviewed during the booking process. The current fees can be found under Trade Surcharges.

The shipper is entitled to a compensation in the amount of 200% of the applicable Shipping Guarantee (in short SGF or NRA) (“Compensation”), under the following conditions:

• The container is rolled due to reasons in control of the carrier
  
• The roll is for the first roll to another main voyage (including the first blank sailing not owing to Force Majeure). Subsequent or multiple rollings will not increase Compensation
  
• If the cargo is transported with an alternative sailing within 2 days after the roll, no Compensation will become due.

Any compensation related to rolling a container is limited to the above mentioned Compensation. Any other claims resulting from or in connection with the rolling of said container to another main voyage at the Port of Loading shall be subject to the applicable Hapag-Lloyd Bill of Lading or Sea Waybill Terms and Conditions.

The Shipping Guarantee is further subject to meeting all relevant cut-off times by the Merchant. In case any cut-off times are not met by the Shipper, or in case of a booking cancellation by the Shipper, the Shipper shall pay a cancellation fee in the amount of the SGF or NRA.

Any changes, including but not limited to changes of port of loading, port of discharge and voyage before loading as well as changes of commodity from non-hazardous to hazardous, container type or increase in number of containers, retroactive booking adjustments that include changes of rate agreement numbers by the shipper are not allowed.

If the shipper instructs the Carrier to roll the shipment to another voyage or if the number of containers is reduced in the shipment, the SGF or NRA will cease and the Amendment Fee (50% of SGF / NRA) will be charged.

The Shipping Guarantee will be confirmed by an updated booking confirmation stating the Shipping Guarantee.

The Shipping Guarantee is only confirmed by the booking confirmation indicating the Shipping Guarantee. In case the booking is not confirmed no Shipping Guarantee Fee will be charged.