Praised for Quality: High Distinctions for Hapag-Lloyd

Hapag-Lloyd received a number of prestigious awards in September. In addition to being praised for its quality and products as a carrier, the company was also honored for rescuing people stranded at sea.

September saw several new feathers placed in Hapag-Lloyd’s cap. At a ceremony in London, Hapag-Lloyd was named the “Containership Operator of the Year” by Lloyd’s List, one of the most important media sources in the shipping industry. In its assessment, the Global Awards jury especially praised the company for two major recent successes – its IPO and merger with CSAV – despite tough market conditions. The judges saw them as a bold and impressive step as well as an example of successful cultural transformation in a globally active company.

Hapag-Lloyd was rewarded as “Containership Operator of the Year” - the most important prize among the 19 categories - at the Lloyd's List ceremony.

More good news came from the United States: At a gala dinner, Hapag-Lloyd was honored with the “Ocean Carrier of the Year Award” by Whirlpool, one of the leading international manufacturers of home appliances. The company, based in the US state of Michigan, particularly praised Hapag-Lloyd for the high quality of its customer service. “Hapag-Lloyd has already received the award five times over the past seven years, and we are proud to be recognized as Whirlpool’s valued partner in their worldwide supply chain,” said Jim Setzke, Sales Director Area Northeast. “We also look forward to expanding our business relationship even further in the coming years.” Whirlpool is listed among the Fortune 500 companies, which is an annual ranking of the top 500 corporations worldwide (measured in terms of revenue ).

The American trade magazine Logistics Management honored Hapag-Lloyd with a “Quest for Quality Award 2016” in the “Ocean Carriers” category. June Leto, Sales Execution Manager, and Helenara Prati , Sales Execution Area Southeast, accepted the honor on the company’s behalf during a gala celebration held on September 27 in Kissimmee, just south of Orlando, in the US state of Florida. For more than three decades, the “Quest for Quality Award” has been regularly presented in a number of different categories. Winners are selected by the magazine’s readers, who thoroughly and systematically evaluate the companies taken into consideration. For this reason , the reward is regarded as an important yardstick of customer satisfaction. The key criteria for ranking transportation service providers are on-time performance, value, information technology, customer service and equipment & operations.

The United States Coast Guard also honored Hapag-Lloyd in September for participating in its so-called Amver program. At an event held at the US Consulate General in Hamburg, particular praise was given to the crew of Hapag-Lloyd’s “Vienna Express,” which rescued 18 fisherman stranded at sea in the Bering Strait off Alaska this past July. Amver, short for “Automated Mutual Assistance Vessel Rescue System,” is a global search-and-rescue program sponsored by the US Coast Guard since 1958 in which large commercial vessels can participate. While underway, the ships voluntary transmit information about their location to the US Coast Guard. Then, if the coast guard receives a distress call, it can use the database to identify other vessels in the area and divert the ships to the location of the emergency to provide assistance. This is also what happened in the case of the “Vienna Express.”

Benjamin Strong (l.), Director of Maritime Relations AMVER/U.S. Coast Guard, presented the "Certificates of Merit" to Wolfram Guntermann (r.) of Hapag-Lloyd.

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