Enjoy Immediate Access to the Support You Need!
Hapag-Lloyd’s On-Carriage Instructions provides you with the possibility to enter all required information for a carriers haulage transport and submit accompanying documents – any time, any place, available 24/7!
Just insert your booking number – by following the easy-to-use form we will guide you through all the required information, enhancing your experience and self-service capabilities when shipping with Hapag-Lloyd!
Intuitive Ease of Use
Ensures complete submissions, reducing back-and-forth communication
Short Response Times
Assurance of complete information enables faster processing and booking
Transparent Processes
Details summarized in one email, including the case number for further updates
Complete. Clear. Efficient.
Simply follow the guided form and insert all required on-carriage details like delivery address and requested delivery date and time. This will allow us to shorten the processing time.
When all details have been inserted, you’ll be able to review a summary of the filled-out fields.
After checking the information, you can submit the instructions, and we will display the submission confirmation including the case number for the case that has been automatically created. Following this, we will send you the summary via e-mail.
Submission flow
*Authorized = requesting party is part of the booking
- Guided Form: Will help to insert all required information.
- One Place for All: To submit all on-carriage related details for already booked on-carriages.
- Clear Summary: Of submitted details including case number will be provided.
You need to be a registered web user.
If you are a party of the booking, you can use the form that will display the booking details and corresponding containers.
If you are not a party of the booking you have the option to use the manual version. Here it will be required to select your role and insert each container number manually. You will not be able to see any booking details due to security reasons.