Booking Amendment

Booking Amendment Request

To send change request to your current booking via an easy to fill in web form, click on “Booking Amendment” under the menu item “Book” in the left navigation bar of the Online Business Suite.  

You could also access the web form from the Navigator via the „Update Booking“ or “Cancel Booking” buttons.  

After entering the correct shipment number in the field at the top, select the “I want to update booking” radio button.

Select the type of update from the drop-down list.

Key in the necessary details on update request as mentioned in the screenshot.

Check the contact email (prepopulated from your user profile). You can edit the contact email field to the desired email address to receive the confirmation & status of your case.

Click the "Submit update" button once you have filled in all relevant fields.

You will receive an on-screen notification upon successful submission of your update request along with the case number which you can copy to the clipboard by clicking the "Copy number to clipboard" button.
 

Cancellation Request

After entering the correct shipment number in the field at the top, select the “I want to cancel booking” radio button.

Select the appropriate cancellation reason from the drop-down list.

Key in the additional information if you have any as mentioned in the screenshot.

Check the contact email (prepopulated from your user profile). You can edit the contact email field to the desired email address to receive the confirmation & status of your case.

Click the "Submit cancellation" button once you have filled in all relevant fields.

You will receive an on-screen notification upon successful submission of your cancellation request along with the Case number which you can copy to the clipboard by clicking the "Copy number to clipboard" button.
 

Important points to remember

Make sure to key in the correct shipment number if you are accessing the form directly from the Online Business Suite. Accessing from the Navigator will automatically populate the shipment number in the field.

You will receive the case number and the description of your case at your email address. So double-check the correctness of the contact email provided in the form.

Once the case is resolved, you will receive the case closure confirmation to the same contact email.

If you receive an error message after the submission of an update request/cancellation request, please click the Submit button again.

You can find further information about Booking Amendment and FAQs in the "About this app" section.

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