Welcome to Hapag Lloyd’s "My Bookings" solution User Guide.
My Bookings is a digital tool that allows you to efficiently track and managetheir shipments. It provides real-time updates on booking statuses (confirmed, cancelled, under review, etc.), supports searches using commercial references like quotations or contracts, and gives access to detailed booking information, including container details.
- Review Your Bookings
- Use Filters
- Check Available Actions
- Continue Your Drafts
- Use Templates
- Check Booking Details
- FAQs
You can also review three types of items within My Bookings:
- Requests: The full list of submitted shipment bookings
- Drafts: Bookings that were started but not completed or submitted
- Templates: Bookings saved as templates for quick reuse later
Access My Bookings directly from the web by going to the "Book" menu and selecting the My Bookings section.
Enter your Hapag-Lloyd credentials to access the system.
Browse through your bookings. Use filters to narrow down the list by Start/End Location, Date Range, or Booking Status.
Status:
- Submitted: Booking was created and sent to the system for review.
- Under Review: Booking is being reviewed by our Customer Service team.
- Confirmed: Booking has been confirmed.
- Cancelled: Booking has been cancelled
Booking Number:
- Start typing a booking number; after the first 4 digits, matching results from your list will appear.
- You can also paste the full booking number to view its details.
- The latest 10 searched booking numbers are saved and accessible from the dropdown menu.
Quotation / Contract Number:
- Enter your quotation or contract number to find all related bookings. A list of matching bookings will be displayed.
Your Reference Number:
- Type your reference number; after the first 4 characters, matching results will show.
- Note: If your reference contains capital letters, make sure to enter them exactly as they appear.
Click the three dots (⋮) next to the booking number in the list to see available options. These actions are only available for bookings made via the Booking channel.
Options include:
- Duplicate: Copies the booking information to create a new booking. You will be redirected to the booking creation page.
- Saved as a Template: Saves the booking as a template that you can reuse for future bookings.
- Amend: Opens the Booking Amendment screen with the update request selected.
- Cancel: Opens the Booking Amendment screen with the cancel request selected.
Bookings that were started but not completed or submitted are automatically saved as Drafts after to complete request routing step.
You can access them anytime from the Drafts tab in My Bookings.
Click on a draft to resume and complete the booking process.
Drafts are stored for 90 days; however, we recommend completing them as soon as possible.
You can save a booking as a Template by clicking the three dots (⋮) next to the booking and selecting Create Template or directly before submitting a new booking.
Templates allow you to reuse the same booking structure without entering all the information again.
- Access your saved templates in the Templates tab within My Bookings.
- From there, you can select a template and use it to create a new booking in just a few clicks.
Note: Templates are only available for bookings created via the New Web Booking. Templates from the classic application are not compatible with the new system.
After clicking on a specific booking from the list or search menu, you will be redirected to view its details:
- Status will be shown in the top next to the booking number
- Details about the routing as Port of Loading/Discharge, transit time, vessel details, etc.
- Booking Details:
- When was requested and information about quotation/contract
- Container and Cargo details
- Optional Information
You can easily manage your bookings with My Bookings. Simply click on the relevant booking, and you will have the option to amend or cancel it, duplicate it to create a new booking with similar details, or save it as a template for future use.
For a proper overview on how to place a booking, please visit our online Booking Guide.
Please validate if you quotation has Inland service. In that case you may put received/delivered at your door (CH) in your booking request.
You may consult your container status in the Booking Confirmation section in the Hapag-Lloyd Navigator.
You can extend your free-time (demurrage/detention) via our Additional Freetime solution.
You can change the destination of your shipment via the Hapag-Lloyd Booking Amendment tool.
You may amend your booking via the Hapag-Lloyd Booking Amendment tool.
You may amend your booking in the Hapag-Lloyd Booking Amendment tool.
There is no need to retype frequently used data when making a new booking. Our Web Booking product offers a template as well as a booking copy function for your convenience.
You can access the Booking Amendment web form in two ways:
Using our web page.
Using the Hapag-Lloyd Navigator.
The Booking Amendment feature can be accessed from your usual login and no special access is required. Currently, the service is available in the following countries: Angola, Argentina, Australia, Austria, Bahrain, Belgium, Bolivia, Brazil, Canada, Cambodia, Cameroon, Chile, China, Columbia, Congo, Croatia, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Finland, France, Germany, Ghana, Greece, Guatemala, Honduras, Hong Kong, Hungary, India, Indonesia, Ireland, Isle of Man, Italy, Jamaica, Japan, Jordan, Kenya, Korea, Kuwait, Liechtenstein, Luxembourg, Malaysia, Mauritius, Mexico, Monaco, Morocco, Netherlands, New Zealand, Nicaragua, Nigeria, Pakistan, Panama, Peru, Poland, Portugal, Puerto Rico, Qatar, Saudi Arabia, Senegal, Singapore, Slovakia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, Uruguay, USA*, Venezuela, Vietnam.
* Not applicable for Long Beach, USA. Please send the amendment requests via email as usual.
To ensure swift confirmation, bookings can only be placed with a valid quotation or contract number matching the shipment details.
We automatically verify your booking data before submission. This way, we ensure that we have all information we need to send you a booking confirmation as quickly as possible.
Yes, after entering the correct booking number, you can select the “Cancel booking” radio button within the form, select the appropriate cancellation reason from the drop-down list, check the email address (change if not correct), and click the submit button. For more information, please refer to the User Guide.
You can upload as many documents as you want, up to a total limit of 3 MB for all documents per amendment request.
No worries, we have you covered. Your entries are saved whenever you advance to the next screen in our wizard. We also save your data as a draft when you leave the session before being able to finish your web booking.
Click the Booking Amendment in the menu. Enter the correct booking number, select the “Amendment” radio button, and select the appropriate change request reason from the drop-down list. Check the email address and change if not correct, then click submit. For more information, please refer to the User Guide.
Note: The booking number will automatically be pre-entered into the booking number field if you access the web form the Navigator.