Welcome to Hapag-Lloyd’s Shipping Instructions web-based solution!
This platform enables you to submit your shipping instructions online, ensuring smooth creation of Bills of Lading (B/L) and accurate processing of your shipment documentation.This guide is for customers shipping cargo globally who need to submit shipping instructions for their bookings.
Access Shipping Instructions from the Hapag-Lloyd website in the lef-hand side navigation bar.
Log in with your Hapag-Lloyd credentials.
Enter your Booking Number in the search field and click on "Find"
1. Booking and B/L Number
Your B/L number will be generated from a booking request or a new one will be given upon document creation.
Optionally, you can choose to include a previously created template or continue from a saved draft.
2. Addresses and References
Fill in all mandatory details for Shipper, Consignee, and Notify Parties.
- Full name, address, email, and phone number
- Shipper’s Reference (optional)
- TAX ID of Shipper (Mandatory for correct assignment and definition of responsibilities)
- Full name, address, email, and phone number of the recipient.
- TAX ID of Consignee (Mandatory for correct assignment and definition of responsibilities)
- Consignee’s Reference (optional).
- Notify Address (optional): Party to be informed at arrival, Notify 2 and 3 can be added
- Forwarding Agent and TAX ID of Forwarding Agent (if applicable)
- Place of Receipt: Location where the carrier takes possession of the cargo
- Vessel Name and Voyage Number: For each leg of transport
- Port of Loading and Port of Discharge
- Place of Delivery
- Additional Notify parties (2) can be added
3. Containers and Cargo
Apply same description for whole SI (HS Code, Description and Marks & Numbers will be unique for all containers and cargoes) or enter individual container descriptions.
- Container No.: Each container's identifier should be input here.
- Seal Number(s): Multiple seals can be added.
- Cargo Items include:
- Kind of Packages / UN Packing Code
- Kind of Packages on B/L
- Gross Weight, Net Weight, Gross Volume, Net Volume
- HS Code (mandatory for customs)
- Marks & Numbers (optional)
- Detailed Cargo Description
- Totals will be calculated automatically for:
- Number of containers
- Packages
- Total Gross/Net Weight
- Total Gross/Net Volume
You can add, duplicate, or delete containers and cargo items as needed.
4. Payment Terms and Payer Parties
Origin Port, Sea Freight, Destination Port, and Origin/Destination Haulage (if applicable) charges can be set as:
- Prepaid (Origin)
- Collect (Collect)
- Prepaid (Elsewhere)
Enter Prepaid Payer and/or Collect Payer. For Elsewhere, manually provide Name and Address of Payer.
5. Document Issuance
- Number of Freighted Original B/Ls.
- Number of Freighted Copies.
- Number of Unfreighted Original B/Ls.
- Number of Unfreighted Copies.
- Document Type: Original, Sea Waybill, or eBL. If eBL, provider needs to be informed.
- Invoice Reference (optional)
- Send first B/L draft to: Specify email which will receive the BL draft copy after shipping instruction is processed.
6. Comments
Add general comments or instructions for handling the SI.
7. Preview the Shipping Instructions and Submit
The Shipping Instructions solution includes a new feature called Preview Before Submit. This allows you to review all the information you have entered in a clear and consolidated format before final submission.
This function can be used at any point in time; it’s fixed on the bottom bar.
A pop-up window will appear showing all the details you entered, organized by section (e.g., Addresses and References, Containers, Payment, etc.).
If you notice something that needs to be changed, click Edit in the preview. You will be redirected directly to that specific section in the form for correction.
It is also possible to click Download Preview to save the preview as a PDF for your records.
Read and accept Terms and Conditions. Click Submit.
You will see an on-screen confirmation with a summary of your submission.
This can be saved or printed for your records.
As part of our quality promises, we ensure accurate and timely delivery of your BL draft for the shipping instruction within 2 business hours.
This guide is designed to provide you with clear instructions on how to complete the customs section of the Shipping Instructions process, ensuring that your shipments comply with all necessary regulations, are processed smoothly, and avoid delays. In this guide we will walk you through the simple steps involved in filling out the customs section of the Shipping Instructions online solution.
By using this system, you will be able to:
- Streamline Customs Documentation: Easily provide the necessary information for customs clearance.
- Avoid Delays and Penalties: Ensure all required information is submitted correctly to prevent shipment holdups or fines.
- Stay Compliant: Follow the correct procedures to ensure your goods meet the legal requirements of customs authorities.
Country- Specific / Customs Requirements
- Selecting Your Customs Requirements: To ensure smooth processing of your shipments, please refer to the “Country- Specific & Customs Requirements” section, which is tailored to different customs scenarios. Select the option that best fits your shipment’s situation.
- Identify Your Shipment’s Requirements: Depending on the nature of your shipment, you may need to choose specific customs options. For example, if your shipment is subject to ICS2 (Import Control System 2) requirements, ensure that you select the corresponding option.
- Input Mandatory Information: After selecting your options, the system will prompt you to enter the required details for your scenario.
By following these steps, the system will guide you through the process of submitting the necessary customs data, ensuring compliance and smooth clearance of your shipment.
You can find the ICS2 Guideline for Import Cotnrol System filing here.
Canada Advanced Commercial Information Filing
Filing requires the selection of either self-filing or delegating Hapag-Lloyd for House B/L creation.
US Automated Manifest System filing
Automated Manifest System (AMS) requires the True Shipper and Ultimate Consignee’s details, including Tax IDs.
Brazil (Siscomex)
For any shipment bound for Brazil, the Customer will be promoted to enter the below:
You can find the specific FAQs for Entry Summery Declaration (ENS) on our website.