Welcome to Hapag-Lloyd’s Online Invoice Overview! This simple solution is your single source of truth for all your invoices, allowing you to find, check status and download your invoices online, anytime.
This guide is designed for Hapag-Lloyd customers who are shipping cargo globally and want to easily manage their invoices.
Log In and Navigate to "My Invoices"
Go to the left-hand side Navigation and click on the item "Finance" to access the invoice overview via "My Invoices". You will be prompted to log in.
Enter your Hapag-Lloyd credentials to access the overview.
Please note: If you are not yet registered for the Hapag-Lloyd Online Business Suite, you need to register first. Afterwards, your registration will be validated and you will be able to access our digital tools within a couple of days.
The Overview of Invoices
Upon opening the application, you'll be presented with an overview of your invoices.
This section displays all invoices linked to your account as payer, which were not yet archived in our system.
Live data is shown, enabling real-time tracking of invoice status.
Use filters to narrow down results by invoice number, booking number or by invoice status.
You can also filter for payability (prepaid/collect) or for specific invoice creation dates.
If no invoices are linked to your account, a clear message will be displayed.
How to Download Invoices
You can select one or multiple invoices (up to 20) by checking the boxes on the leftside of the table.
Whenever an invoice is selected, you will see a Download button on the top of the table. Click to download the selected invoice(s).
Please note: if more than one invoice is selected, the invoices will be grouped as a .zip file
In case any of the invoices are not available for download, a message will be displayed on the top of your screen.There are two main reasons why invoices may not be available for download:
- Invoices are no longer part of our online archive
- our company is not yet set for online invoice distribution
Please contact customer service in these cases.
How to Initiate Disputes
You can select one or multiple invoices (up to 10) by checking the boxes on the leftside of the table.
Whenever an invoice is selected, you will see a Dispute button on the top of the table. Click to initiate a dispute for the selected invoice(s).
Please note: if multiple invoices are selected, all selected invoices must share the same dispute reason.
After clicking Dispute, you will be redirected to our dispute solution. The invoice related information will be already pre-filled, and all you need to do is to specify the dispute type, the dispute amount (if applicable) and the dispute description as per the usual process.
For more information please check the Invoice Dispute User Guide.