United Arab Emirates Counter – Announcement on Working Hours and Payment Options

As part of our efforts to control the COVID-19 situation, we will endeavor to minimize physical interfaces as much as possible. Hence, we are introducing a few changes in our counter processes effective immediately and until further notice. With these changes, our intention is to comply with government guidelines and to ensure business continuity for our valued customers.

For Export OBL, Telex Release and Switch BL:

Hapag-Lloyd UAE counter will be operational to release Export Original Bills of
lading only for 2 hours daily between 1pm-3pm. (Sunday to Thursday).

All export request Switch BL, telex release and release of Original BL will be handled during
this time only.

Please refer to the payment options mentioned below and approach counter with proof of
payment so that we can issue original BL at counter.

We are seeking your support to comply to these guidelines in order to assist us to serve you safely.

For Delivery Order and Payment options please follow below guidelines.

A. For Seaway Bill of Lading (SWB) based Delivery Order
Please arrange to send following documents on below given email addresses [email protected]

Documents List:

1. Hapag-Lloyd LOI on consignee letter head duly stamped and signed
2. Copy of the SWB
3. Online Payment reference copy/details.

B. For Original BL based Delivery Order

Please send your payment reference copy/details on [email protected]
We will confirm to you on receipt of payment.
Once you received payment confirmation, please arrange to drop fully endorsed OBL at the counter drop box along with payment confirmation email.

For both above cases, we will arrange to send your delivery order via email within 4 working hours.

All Payments should be made online to Hapag Lloyd Account or through ODeX payment (Noor Bank) options as per below.

Payment options:

A. Hapag-Lloyd Online Account details

Online payments to our below bank accounts is the preferred mode.
Bank details as follows for your easy reference:

B. Pink receipt or deposit slip

All Citibank payment deposit slips (pink receipt), please send scanned copy pink receipt with BL number and invoice number mentioned on it to [email protected], [email protected] and [email protected].

Payment receipts will be send to you online. Please attach payment receipts while sending your DO requests

C. Please find below the steps, to process the payment at Noor Bank through ODeX
Option for cash payments:
Step 1 – Login to the 24*7 Invoice Download Facility (https://uae.odex.co).
Step 2 - Select the invoice by using your respective bill of lading number.
Step 3 - Select payment via Noor Bank and note down the Account Number.
Step 4 - Receive a “ODeX Payment Reference number” and click on “Confirm” Payment button.
Step 5 - Go to any nearest Noor Bank ATM and deposit the Cash as per the Invoice.
Step 6 - Send the Noor Bank Deposit Receipt via Email/WhatsApp with subject “ODeX Payment Reference number
(The Payment reference number received at Step 4)”. (Email: [email protected])
Step 7 - Receive payment confirmation and receipt via email.

Options for online payment:
Step 1 – Login to the 24*7 Invoice Download Facility (https://uae.odex.co).
Step 2 - Select the invoice by using your respective bill of lading number.
Step 3 - Select payment via Noor Bank and note down the Account Number.
Step 4 - Receive a “ODeX Payment Reference number” and click on “Confirm” Payment button.
Step 5 - Go to the netbanking option and pay on the below mentioned account.
Step 6 - Send the Noor Bank Deposit Receipt via Email/WhatsApp with subject “ODeX Payment Reference number
(The Payment reference number received at Step 4)”. (Email: [email protected])
Step 7 - Receive payment confirmation and receipt via email.

Please make sure you have an ODeX login before making the payment at Noor Bank online option. If payment reference Is not generated before making payment we won’t be able to confirm payment receipt

Account details for Online Payment-

EA TECH FZE

NOOR BANK ACCOUNT # 02411123870012
IBAN Number : AE050520002411123870012
SWIFT Code : NISLAEAD

For any assistance and guidance on these steps, you can reach out to the below UAE customer service team members who are ready to help you.

Note – We will not be accepting any payment at our counter office.

Contact Details:
[email protected] (Mobile: 055 190 7865)
[email protected] (Mobile: 056 430 0448)

Belongs to

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