United Arab Emirates - Payment Options – Citibank Transfer

Since last two week, our Delivery Order release process is entirely online. In continuation to the advisory dated 6th April on same subject, we would like to inform you the email ID’s where you need to send details in order to receive Delivery Order and Bill of Lading copies.

1.Process for Citi-Bank Transfer

Please be informed that the turn-around time to get a payment confirmation for Citi-Bank payment is 24 hours hence we request customers to plan payments accordingly, without a payment confirmation Hapag-Lloyd won’t be in a position to release documents

Customers should send payment details in the below format to [email protected] only.

REF./UTR NO
B/L NO.
INVOICE NO.
DATE OF TRANSFER
AMOUNT
INVOICE CUSTOMER NO.
HAPAG’S ACCOUNT NO.
B/L TYPE
REMITTER's NAME

Hapag-Lloyd finance will issue a payment receipt once payment is credited in Hapag-Lloyd Account.

1. OBL Delivery Order- Please arrange to drop-off the fully endorsed OBL at HL counter dropbox with Hapag-Lloyd payment receipt between 8 am to 1 PM.

2. SWB Delivery Order- Please arrange to email to [email protected] with SWB copy, authorization letter and Hapag-Lloyd payment receipt.

3. Delivery order extension – Please share Hapag-Lloyd payment receipt with, [email protected], [email protected] and [email protected] Extension will be send to you by email.

4. For Export OBL collection, please send Hapag-Lloyd payment receipt to [email protected]. We will print and keep OBL ready for collection between 11 am to 1 PM

2. Payment via ODEX

1. Cash Payment at Noor Bank - Send the Noor Bank Deposit Receipt via Email with subject “ODeX Payment Reference number” to Email: [email protected]
2. Online Transfer to Noor Bank - Send the Noor Bank online payment details via Email with subject “ODeX Payment Reference number” to Email: [email protected]
Please note ODEX reference number is mandatory without ODEX reference number we will not able to track your payment and it will further delay payment confirmation process.

ODEX will process your payment and send you payment receipt via email. Once you receive payment receipt you can contact following email address

1. OBL Delivery Order- Please arrange to drop-off the fully endorsed OBL at HL counter dropbox with payment receipt issued by ODEX

2. SWB Delivery Order- Please arrange to email to [email protected] with SWB copy, authorization letter and payment receipt issued by ODEX

3. Delivery order extension – Please share ODEX payment receipt with, [email protected], [email protected] and [email protected] Extension will be send to you by email.

4. For Export OBL collection, please send ODEX payment receipt to [email protected]. We will print and keep OBL ready for collection between 11 am to 1 PM

We request you to address emails only to specified email address; this will help us to handle your requests efficiently within agreed turn time.