Increased efficiency for your supply chain: Hapag-Lloyd releases “Loaded as Booked” quality promise

“Your cargo has been rolled” – this message only has downsides for you, such as delayed containers, more administrative work and extra commercial costs, to list just a few. We will now be sparing you these headaches and inconveniences with our newly launched “Loaded as Booked” quality promise.

By promising to load at least 95 percent of your confirmed bookings on the voyage specified in your booking confirmation, we will significantly lower the number of rolls and thereby improve your supply chain flow, boost your planning security and reduce administrative work related to rolled cargo. As a result, in addition to saving time that you can devote to other important tasks, you will save money thanks to reduced commercial costs and liabilities.

Transparent documentation

The “Loaded as Booked” quality promise is part of our comprehensive approach to understanding and meeting your needs even better. In January, we already launched a set of three quality promises: fast booking response, timely and correct bill of lading, and accurate invoicing. The remaining six quality promises will be published over the course of 2020 until the end of 2021. What’s more, we are transparently documenting how we keep our promises. Our performance will also be closely tracked and measured, and this data will then be made available to you via our Quality Promise Dashboard. If you are using our Online Business, you will also receive access to a separate personal area starting in September through the HL Navigator. Based on your transaction with us, you will be able to see exactly where we stand in terms of delivering on our quality promises to you.

Why not check out our Quality Promise Dashboard? We’re excited about our new promises and tracking tools, and hope you are, too. And we’d be thrilled to hear any feedback you might have.