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U.A.E, Qatar, Bahrain, Kuwait and Pakistan – Online Booking Amendment Process

We are pleased to inform you that making online booking amendments is possible at Hapag-Lloyd.com.
We heard your recommendation and as part of our commitment to provide quality service, effective from August 16, 2020 you can submit online booking amendments either on Hapag-Lloyd.com or via INTTRA.

This is effective for U.A.E, Qatar, Bahrain, Kuwait and Pakistan.

The following list are examples of booking amendments accepted:

Type of amendment
Commodity Change / Delete
Weight Change
Temperature, humidity, ventilation change
Add MBL/HBL number
Link SOC Unit
Add / Change Custom Reference ( SCAC, CAN)
Depot Change
Cancellation
Vessel Change
Add / Reduce Number of Container
Change Container type
RA/MR/ Quotations change
Routing change
POL/POD change
MOT change
Send booking to additional Email address
Pick up and handover change

  • What and how to change?
    - Log into Hapag-Lloyd.com.
    - Under “My Shipments” or “List of Shipments” please choose the booking to be amended then click “Update Booking”.
    - Then click on “Edit Customs and Remarks” and type into the free text field your amendment instructions; for example, ‘Please roll to next vessel’ or ‘Add one more 20FT container’, etc.
    - Then click ‘Submit Booking”
    - There is no need to change any of the fields in the booking; the changes required are simply typed in the remarks section only.

Advantages to placing booking amendments online vs. sending by email:
- Record keeping under each individual booking so that nothing is missed
- Reduction of errors
- Faster response and turn times. Our target is within one hour from the time the amendment request is sent.
 

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