If you are shipping to Australia, please note that we have updated our import invoicing process. This includes the correct and timely preparation of invoices to give you enough time to make the payment before the Invoice’s Due date.
Please note that import invoices will be sent to the Consignee’s registered Email address 5 working days prior to the vessel’s Estimated Time of Arrival (ETA).
In case of an invoice dispute, please send us an email at
[email protected] within 7 working days of the invoice date. You will be assigned a CASE NUMBER that should be used as reference for any discussions related to that dispute. The dispute resolution takes approximately 7 working days from receipt of the details below. Please note that these are Mandatory details for logging a dispute:
Note: Any invoice dispute received after 7 working days of Invoice date will be rejected.
Invoices must be settled in the invoicing currency in full. Invoices are defaulted in AUD currency. AUD and USD separate invoicing can be set up upon request and agreement on the T&C of 1) long term arrangement, and 2) All intermediary bank fees for USD payments are to be borne by the sender.
For accurate invoicing, please review the guidelines below:
Import shipments to Australia
We thank you for your understanding and cooperation. If you should require additional information, our customer service team at your location will be glad to guide you based on your individual situation.