Shipping to New Zealand? Here’s an update on our import invoicing process

If you are shipping to New Zealand, please note that we have updated our import invoicing process. This includes the correct and timely preparation of invoices to give you enough time to make the payment before the Invoice’s Due date.

Please note that import invoices will be sent to the Consignee’s registered Email address 5 working days prior to the vessel’s Estimated Time of Arrival (ETA).

In case of an invoice dispute, please send us an email at [email protected] within 7 working days of the invoice date. You will be assigned a CASE NUMBER that should be used as reference for any discussions related to that dispute. The dispute resolution takes approximately 7 working days from receipt of the details below. Please note that these are Mandatory details for logging a dispute:

1. Shipment number
2. Bill of Lading number
   
3. Invoice Number
4. Charge details & Amount
5. Reason for dispute

Note: Any invoice dispute received after 7 working days of Invoice date will be rejected.

Invoices must be settled in the invoicing currency in full. Invoices are defaulted in NZD currency. NZD and USD separate invoicing can be set up upon request and agreement on the T&C of 1) long term arrangement, and 2) All intermediary bank fees for USD payments are to be borne by the sender.

For accurate invoicing, please review the guidelines below:

Import shipments to New Zealand

• Please ensure to agree and update free time in Rate contract before the booking is placed for New Zealand.
  • Free time updates will be sent 5 days prior to the vessel’s ETA to the Consignee’s registered Email address.
  • Please raise any free time discrepancies immediately and please resolve them before ETA.
  • Detention will be charged based on the free time updated in the rate contract.
    
  • To expedite the process please contact the contract sales owner who has quoted rates and agreed to extra free time with Shipper/consignee.
  • If you require a delivery order and do not want to wait for a dispute to resolve, please proceed with the complete payment as per current invoices. If the dispute is validated, the amount will be refunded.
  • Hapag-Lloyd will not waive any detention or pay storage in case there is a dispute with free time. The Shipper/Consignee should settle the discrepancy before the containers’ arrival at New Zealand.
  • You can also buy Additional free time before the container is discharged in New Zealand at discounted rates here

• Any change in charges to Prepaid should be done 5 days prior to vessel ETA at New Zealand.
  
  • Please ensure correct details when placing shipping instructions.
  • We cannot make any changes to Prepaid unless the shipper confirms to pay.
    
    
• Our local charges are updated on website for your reference here

• To find out Rate of Exchange for your Shipment please visit here
  

We thank you for your understanding and cooperation. If you should require additional information, our customer service team at your location will be glad to guide you based on your individual situation.