At Hapag-Lloyd, we put our customers at the center of everything we do. With products and technologies designed to service you, we aim to improve your customer experience and hope to help you become more efficient by using easy, intuitive tools.
Over the last few months, we have taken some steps to make sure our information regarding schedules and vessel closings is more accurate through automation.
In the current market environment where vessel space is crucial for the entire supply chain, it is of the utmost importance that every single slot is fully utilized. Therefore, as the first step in process improvement, we have selected our North Europe - South America Westcoast (SWX) and Atlantic Loop 3 (AL3) services to implement a process of reviewing your booking progression starting from three (3) days prior to vessel arrival at the port of loading Antwerp or Rotterdam or Zeebrugge.
This process implies that we will call up shipments with missing Gate Out Empty (GOMT), Gate in Full (GIFU), DG docs or VGM status and will send you related messages. We want to ask you to make sure that your team provides us with the latest update by return since a lack of reply to our email may result in a booking cancellation.
At the same time, we also encourage you to keep us proactively informed on any possible delays or shortfalls well in time so we can offer to manage your unused space. In this way, together, we are helping the entire supply chain.
We would like to thank you for your feedback and are looking forward to updating you with more developments towards creating an improved experience of doing business with us.
Should you require additional information, please reach out to our customer service team at your location who will guide you based on your individual situation.