Customer Experience Survey: Your feedback drives our quality
Our next Customer Experience Survey (CES) will run from April 8 to April 29. If you receive an invitation, we encourage you to take part. In just a few minutes, your feedback will help us improve the quality, reliability and transparency of our services.
Your input helps us understand:
- whether our services meet your expectations
- whether our commitments match your experience
- where we need to improve further
Your feedback has already helped drive improvements across our business, including stronger schedule reliability, more sustainable shipping solutions, greater shipment transparency and continued progress on our Quality Promises.
One key part of the survey is the Net Promoter Score (NPS) question:
- How likely are you to recommend Hapag-Lloyd to a colleague or business contact?
Thank you for participating in our Customer Experience Survey. For further information, please contact your local Hapag-Lloyd Sales or Customer Service department.