Rotterdam
Netherlands
Street Address
Opening Times
Mon - Fri: 08:30 - 17:00
Contacts
Customer Service Netherlands
Customer Service
Sales Netherlands
Sales
After office hours
Equipment
Equipment Benelux: Empty Release/Return
After office hours
Operations
Transport Dispatch - Pre- / On-carriage
After office hours
Operations
The Secure Chain is the new, secure and reliable way to release and collect deepsea containers in the Port of Rotterdam. With the introduction of this widely supported initiative by authorities and the business community, the PIN code disappears from the collection process. In the Secure Chain, the authorisation to collect a container is digitally transferred from one logistics party to the next. The result is a closed logistics chain that solely comprises authorised parties.
Hapag-Lloyd is also participating in the Secure Chain. The implementation is currently in full swing.
Please note: Secure Container Release – SCR will continue to function as the underlying distribution platform, but as a customer you will work with Portbase’s services in daily practice for the Secure Chain.
To facilitate the transition to Secure Chain, the First Release Party (FRP) must complete a one-time action in:
1. Portbase Port Community System (Cargo Controller or Cargo Release Manager): Register your customer code
2. Secure Container Release: Activate function to connect with Portbase
Once this is completed, containers will be fully released via the Secure Chain.
Onboard guidelines
FAQ
For your reference, we have listed below a number of Frequently Asked Questions (FAQ's) concerning SCR:
You can subscribe to the Portbase service Cargo Controller or Cargo Release Manager via the Portbase website.
Please follow step 3 as described at the top of this FAQ.
Due to security reasons, you cannot register online for the Secure Container Release platform.
To register, you need to receive an invitation from either the shipping line or your client.
SCR will continue to operate as the underlying distribution platform that sends release rights for Rotterdam to Portbase. In practice, you will no longer actively work with SCR for Rotterdam releases, but it is still necessary to keep your account active.
Please also note that Portbase is only used for imports to Rotterdam. If you have imports to Antwerp, you will still need your SCR account to receive container releases.