Regional Updates in Africa

Updates on the impact of COVID-19 in Africa
 

+++ last updated on 25 July +++
 

Summary about current situation:

  • South Africa – The nationwide curfew is applicable between 21:00 hrs - 04:00 hrs until July 26, 2021. The situation is gradually normalizing and terminals, depots and railways are back in operation. You can find our CustomerNEWS on the situation here and the update on detention / demurrage here.
  • Kenya – has initiated stricter implementation in 13 counties with increased cases until July 31, 2021. The curfew implemented between 19:00 hrs – 04:00 for these 13 counties while the remaining counties follow curfew timings from 22:00 hrs – 04:00 hrs for a period of 60 days.
  • Uganda – Complete nighttime lockdown implemented from 22:00 hrs onwards, until end of August. Other curfew restrictions remain between 19:00 hrs - 05:30 hrs. Essential sectors allowed normal operations.
  • Namibia - The nationwide 22:00 hrs - 04:00 hrs curfew remains in place until further notice.
  • Botswana - A 22:00 hrs - 04:00 hrs curfew remains in place until further notice. State of public emergency extended through September 30, 2021.
  • Congo – Authorities in the Democratic Republic of Congo enact additional restrictions as of June 16, 2021; 22:00 hrs - 04:00 hrs curfew in place in Kinshasa, other areas.
  • Mauritania – Restrictions remain unchanged. Curfew hours from 00:00 hrs – 06:00 hrs. Land borders with Senegal and Mali are reportedly open.
  • Nigeria - The Federal government has imposed a curfew from 00:00 hrs – 04:00 hrs until further notice. Counter operational .


Terminal Operations​

Please find below status of ports in Africa:

  • Dar es Salaam - Port congested. Berthing delays of 10-13 days expected
  • Port Sudan - Berthing delays due of 25-30 days expected
  • Durban / Coega - Berthing delays due of 2-3 days expected
  • Cape town - Berthing delays due of 3-4 days expected
  • Abidjan - Berthing delays due of 2-5 days expected
  • Nouakchott - Berthing delays 4-10 days expected
  • Apapa - Berthing delays of 25-30 days expected
  • Dakar - Berthing delays of 2-5 days expected

Railway Operations​

  • Durban, Johannesburg and Port Elizabeth: have not fully resumed

Truck Availability​

  • Durban - Trucking activities gradually returning to normal

Barge Availability​

No impact to report.
Depots

  • Durban, Johannesburg, Cape Town and Port Elizabeth – Operational

Customer Service

Our counters in Africa are open by special permission. Please review the box “Related CustomerNEWS” to find out specifics for each country. If not listed, please check with your local office for any adjusted working hours.

  • South Africa - Please note that all persons entering Hapag-Lloyd premises will need to wear the appropriate personal protection equipment, at a minimum the PPE requirement is a cloth mask worn over the face for the full duration of the stay at Hapag-Lloyd premises. We encourage all visitors to make use of the hand sanitizer provided.
  • Ghana, Nigeria and Senegal - Counter operational.
  • For customer inquiries, we encourage customers to use email as the primary method of contact with our Customer Service teams, we are monitoring emails and answering them as expeditiously as possible.
  • For urgent escalations only, you can still use phone calls. However please note that we are experiencing high call volumes and longer than normal waiting times. The contact number for our Customer Service Centre is 021-6722335
  • For vessel/container/booking status and sailing schedules information, customer should visit our Online Business section at our Hapag-Lloyd website.
  • For Dangerous Goods Cargo terminal gate acceptance, we strongly recommend customers to send us electronic copies of their Export Hazardous Declarations to upload in their DG bookings.
  • For faster BL release at destination, under the current COVID-19 conditions, we encourage customers to switch from OBL to SWB, if any assistance needed please reach out to your customer service documentation team.
  • We strongly invite our customers to use our e-tools (Web-Booking and EASI) for submitting bookings and Shipping Instructions as well as our Hapag-Lloyd Navigator Dashboard to view all of your shipment information on one single screen.

Reach out to your local customer service representative here.  

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