Regional Updates in Africa

Last updated on February 3, 2025

Operational and Customer Service Overview

Last updated on February 3, 2025
Operations Team, Africa

As one of our growing markets, Africa’s ports and operational updates will assist your cargo planning with relevant service information. To the point and no additional fuss, the Africa operational updates are updated regularly on this page and will reach your inbox twice a month.

  • Please review the service updates available below

Vessel updates and port changes per service

Middle East - India - Africa Express (MIAX)

  • AS Carlotta will leave the service when back in Middle East, Vessel will maintain all ports upto and including Colombo, LK for discharge only. There will be no sailing to Africa on this sailing
  • Week 05, Jebel Ali, AE 31st January will be a no sail week
  • Athens Bridge will join the service in Jebel Ali, AE 7th March position
  • Rio Grande Express wil join the service in Jebel Ali, AE 21st March position

Asia – West Africa Service (AWA)

  • No update in the service in the current week

South Africa Express (SAX)

  • No update in the service in the current week

East Africa Service 2 (EA2)

  • No update in the service in the current week

West Europe – West Africa Service (WWA)

  • No update in the service in the current week

West Africa Express (WAX)

  • No update in the service in the current week

South Africa – Asia Express 1 (SA1)

  • No update in the service in the current week

South Africa – Asia Express 2 (SA2)

  • No update in the service in the current week

South America - Africa - Triangle Service - (SAT)

  • No update in the service in the current week

East Africa Service 4 (EAS4)

  • No update in the service in the current week

East Africa Service 3 (EAS3)

  • No update in the service in the current week

West Africa Service 1 (WA1)

  • No update in the service in the current weekion) will omit Apapa, NG

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  • South Africa: from March 15, 2024, all  freight, local charges' invoices and pickup instructions will be managed via ODeX. From March 18, 2024 the last date for submission of pickup instructions will be 2 working days before vessel arrival - the pickup instructions' request must be submitted via ODeX.
  • Kenya: starting with vessels sailing on or after July 1, 2024, all exporters must provide the "Export Entry Number" for every container loaded at Mombasa during the Shipping Instructions' submission. This applies to export and transshipment cargo. This process enables the Certificate of Export issuance by the Kenya Revenue Authority.
  • For customer inquiries, kindly use email as your primary channel
  • For vessel/container/booking status and sailing schedules information, please visit our Online Business Suite
  • For Dangerous Goods Cargo terminal gate acceptance, please submit electronic copies of the Export Hazardous Declarations to upload in the DG bookings
  • For faster BL release at destination, please switch from OBL to SWB if possible. If you should require any assistance, please reach out to your customer service documentation team
  • Submit your bookings and shipping instructions via (Web-Booking and EASI) 
  • Reach out to your local customer service representative here

Contact

Contact your nearest operational expert