Regional Updates in Africa

Updates on the impact of COVID-19 in Middle East & India


+++ last updated on October 15, 2021 +++

Summary

  • South Africa – The country's response level is now at adjusted Level 1. A nationwide 00:00 hrs -04:00 hrs curfew is now in effect. Individuals are restricted to their residence during this period with limited exceptions. Ports and Terminals are operating normally
  • Kenya – extends COVID-19-related domestic restrictions. The nationwide 22:00 hrs - 04:00 hrs curfew will remain in effect until November 04, 2021. Counters remain open
  • Uganda – Nationwide curfew 19:00 hrs - 05:30 hrs remains in place. Counters close at 16:00 hrs.
  • Namibia - The nationwide 22:00 hrs - 04:00 hrs curfew remains in place until further notice
  • Botswana - The government has eased restrictions but the State of Public Emergency remains in effect until September 30, 2021.The nationwide curfew is shortened to run 22:00 hrs - 04:00 hrs. Inter-zonal movement is permitted for essential travel only
  • Nigeria - The Federal government has imposed a curfew from 00:00 hrs – 04:00 hrs until further notice. Counter operational
  • Senegal - Minimal restrictions still in place. Government is encouraging vaccination and cases are decreasing. Land borders with neighboring countries are open including Guinea.
  • Ghana - Restrictions unchanged nationwide. Land and sea borders remain closed
  • Angola - Minimal restrictions in place. Restrictions on interstate travel
  • Cameroon - Minimal restrictions in place. Land and sea borders are open
  • Congo – Authorities in Republic of the Congo extend COVID-19-related state of health emergency until at least October 15, 2021. Curfew from Monday to Friday 23:00 hrs – 05:00 hrs. Curfew Saturday, Sunday and National holidays from 20:00 hrs – 05:00 hrs
  • Cote d'Ivoire - The state of health emergency remains in effect. Land and sea borders closed to regular commercial passenger travel, but cargo and freight transport are still operating
    Mauritania – Curfew lifted on October 1, 2021. Business is running back to normal hours

Terminal Operations
Please find below status of ports in Africa:

  • Dar es Salaam - Port congested. Berthing delays of 11-13 days expected
  • Mombasa - Berthing delays of 1-2 days expected
  • Port Sudan – Port remains closed
  • Durban - Berthing delays at DRT – 5 days and Pier 1&2 – 3-4 days expected
  •  Cape town - Berthing delays at MPT 3-4 days and CT – 2-3 days expected
  • Abidjan - Berthing delays of 1-2 days expected
  • Nouakchott - Berthing delays of 5-7 days expected
  • Apapa – Berthing delays of 21-25 days expected
  • Tin can (TICT) Berthing delays of 5-7 days expected (P&C) Berthing delays of 0-2 days expected
  • Dakar / Cotonou – Congestion expected. Berthing delays of 2-4 days expected
  • Luanda (Sogester) - Berthing delays of 5 days expected
  • Tema - Berthing delays of 0-3 days expected

Railway Operations

No impact to report

Truck Availability

No impact to report

Barge Availability

No impact to report

Depots

No impact to report


Customer Service

  • Our counters in Africa are open. Please review the box “Related CustomerNEWS” to find out specifics for each country. If not listed, please check with your local office for any adjusted working hours
  • Uganda - Counter closes at 16: 00 hrs
  • Ghana, Nigeria and Senegal - Counter operational
  • For customer inquiries, we encourage customers to use email as the primary method of contact with our Customer Service teams, we are monitoring emails and answering them as expeditiously as possible
  • For urgent escalations only, you can still use phone calls. However please note that we are experiencing high call volumes and longer than normal waiting times. The contact number for our Customer Service Centre is +230 21-6722335
  • For vessel/container/booking status and sailing schedules information, customer should visit our Online Business section at our Hapag-Lloyd website
  • For Dangerous Goods Cargo terminal gate acceptance, we strongly recommend customers to send us electronic copies of their Export Hazardous Declarations to upload in their DG bookings
  • For faster BL release at destination, under the current COVID-19 conditions, we encourage customers to switch from OBL to SWB, if any assistance needed please reach out to your customer service documentation team
  • We strongly invite our customers to use our e-tools (Web-Booking and EASI) for submitting bookings and Shipping Instructions as well as our Hapag-Lloyd Navigator Dashboard to view all of your shipment information on one single screen

    Reach out to your local customer service representative here

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