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Operational and Customer Service Updates for Middle East and the Indian Subcontinent
+++ last updated on September 30, 2022 +++
Operations running smoothly.
Terminal Operations Some terminals slightly affected by labor reductions, but operations continue close to normal. See the latest terminal status with a map overview here.
Colombo –Smooth port operations. No berthing delays reported at SAGT/CCIT/JCT
Bangladesh - Berthing congestion at GCB, CCT and NCT/5 of 2-3 days. At NCT/2,3 & 4 of up to 2 days
Railway Operations No impact to report.
Truck Availability No impact in trucking.
A trucking alternative service will be offered between Jebel Ali and Sharjah, UAE from August 6, 2022. Full update available below in the Customer Service section.
Barge Availability No impact to report.
Depots For latest status available on google maps for Depots and CFS, clickhere.
Our counters in the Middle East are open. Please review the box “Related CustomerNEWS” to find out specifics for each country. If not listed, please check with your local office for any adjusted working hours.
Middle East, Indian Subcontinent and Africa - If you are placing bookings from countries located in the Middle East, Indian Subcontinent and Africa, online booking amendments will be implemented from August 15, 2022. We have transitioned to an all-digital booking amendment process, and with this step, all email and phone requests have been discontinued. This means that your booking amendments will be processed faster, and you will be able to manage them through our online tool available here. Thinking about your cargo planning, please know that once the amendment has been requested online, the processing time will be four (4) working hours. Please keep in mind that once you place your request, you will not have to send emails or make follow-up calls. If you should require additional information, please contact our customer service team at your location, who will guide you based on your individual situation.
Pakistan - To expedite the empty container drop-off process and to prevent disruption, please clear all stipulated charges before dropping off empty containers. For all your inquiries, please write to us at [email protected]
Kuwait - Remember to use the Free time & Detention calculator, where you can also find the container guarantee with the Import amendment letter format, which must be submitted under Consignee/Notify party’s letter head “POST MANIFEST SUBMISSION”.
Qatar – To enhance ease of doing business for our clients who use online transfers and reduce delays in issuance of documents, we have made the following changes to our counter process. Customers can now request documents such as Bill of Ladings, Delivery Orders and Gate pass extensions by presenting and uploading “Proof of payment PDF transfer receipts” in ODEX. This proof of payment should show the transfer as ‘confirmed’ by the bank and have a ‘value date’ same as or earlier than the current date on which Hapag-Lloyd documents are being requested. Once documentation is submitted in ODEX, our counter team will release requested documents.
India: for all customer service related enquiries, including Dangerous and Out of Gauge cargo, please write to [email protected] The email address [email protected] will be closed from October 1, 2022.
India – Effective September 13, 2022, we have discontinued the requirement of placing a “Container Security Deposit” for issuance of Import Delivery Documents in India. Should you require any clarification, please feel free to reach out to our team at [email protected]
For customer inquiries, please use email as the primary method of contact with our Customer Service teams.For customer inquiries, please use email as the primary method of contact with our Customer Service teams.
For vessel/container/booking status and sailing schedules information, please visit our Online Business Suite
For faster BL release at destination, you can switch from OBL to SWB, if any assistance needed please reach out to your customer service documentation team
For payments, please use our online payment options explained in the separate “Related CustomerNEWS” section by country. If you cannot find information that you are looking for, please reach out to your local customer service department here
Remember to use our e-tools (Web-Booking and EASI)for submitting bookings and Shipping Instructions as well as our Hapag-Lloyd Navigator Dashboard to view all of your shipment information on one single screen.
Reach out to your local customer service representativehere
Read the latest Middle East and Indian Subcontinent service updates
MV CMA CGM Jacques Joseph V0PE4GE1MA will leave the IO3 service in Jebel Ali, UAE by last week of September 2022, and will be replaced by CMA CGM Fidelio. Pakistan and India import cargo from CMA CGM Jacques Joseph will be connected to CMA CGM Fidelio in Jebel Ali, UAE for delivery to final port of destination.
There will be no sailing from Jebel Ali, UAE (westbound) on October 25, 2022
MV Ikaria V007E / V008W will call Nhava Sheva prior Mundra in India
MV Bea Schulte V007E / V008W will reinstate Port Qasim, Pakistan
MV RDO Fortune V008E will omit Port Qasim, Pakistan and will phase out at Jebel Ali, UAE in the first week of November. All cargo on board will be discharged at Jebel Ali, UAE for delivery to final port of destination
There will be no sailing from Port Qasim, Pakistan (westbound) on November 4, 2022
There will be no sailing from Colombo, Sri Lanka (westbound) on October 14, 2022, October 15, 2022, and November 18, 2022, and from Nhava Sheva, India (eastbound) on October 4, 2022, October 18, 2022 and November 22, 2022