Regional Updates in Middle East & India

Updates on the impact of COVID-19 in Middle East & India

+++ last updated on 24 July +++


Summary about current situation:

  • India – Authorities extend and amend measures across India. Most states relaxing ongoing controls however Southern India adjusting restrictions, as needed. Commercial relaxations continuing. Severe weather including heavy rainfall and strong winds forecast through at least July 26 across western and central India. Transport disruptions likely. For state wise information on restrictions, please see here. No major effect on operations. Mumbai, Delhi and Chennai counters open.
  • Bangladesh – The government will impose tighter curbs on nonessential activity and movement July 23 - August 5, 2021. During this period, authorities will not allow public and private offices to operate. Passenger transport will remain suspended. All stores and factories to close.
  • Sri Lanka – suspends interprovincial public transport through August 01, 2021. Essential transport and services allowed operations. Curfews remain in effect in high risk areas.
  • Jordan – Authorities announce second phase of relaxed domestic COVID-19 restrictions effective July 1, 2021. The nationwide curfew reduced to 01:00 hrs - 06:00 hrs.
  • Iraq – Nationwide curfew lifted; instead a partial 00:01 hrs - 05:00 hrs nightly curfew enforced.
  • Qatar – Authorities implement Phase 3 of easing restrictions. Other measures remain in place.
  • Bahrain – Authorities extend the COVID-19-related closure of retail, catering, and several other services through at least June 25, 2021. Essential services remain open.
  • Kuwait – Authorities to relax restrictions on domestic measures from June 27, 2021. Commercial businesses may only remain open 05:00 hrs - 20:00 hrs. Grocery stores, pharmacies, and restaurants are not subject to these opening hour restrictions.
  • Oman – Amends curfew hours to 17:00 hrs - 04:00 hrs from July 16 until July 31, 2021. However, a total lockdown enforced during the upcoming three days of Eid Al Adha.
  • Syria – With immediate effect, Hapag-Lloyd has removed booking restrictions to Syria from the following countries – United Arab Emirates, Iraq, Kuwait, Bahrain, Qatar, Oman, Pakistan, India, Sri Lanka, Bangladesh, Saudi Arabia and Jordan.


Terminal Operations


All terminals slightly affected by labor reductions, but operations continue close to normal. Exceptions:

  • Bangladesh – Chittagong berth congestion continues
  • Sri Lanka – Inclement weather delays have resulted in higher turnaround time of vessels, resulting in cargo pile up. High dwell time will continue until end early August.

Railway Operations

No impact to report.


Truck Availability​

No impact to report.

Barge Availability

No impact to report.


Depots

No impact to report

Customer Service

Our counters in the Middle East are open by special permission. Please review the box “Related CustomerNEWS” to find out specifics for each country. If not listed, please check with your local office for any adjusted working hours.

  • India – While our Mumbai office will continue to remain closed, counter remains open however; please consider using the seaway bill functionality for exports and telex release for import shipments to speed up collection of your documents. Our call center continues to operate normally however, due to possibly high influx of calls, we recommend opting for email communication as first choice. Delhi counter open with special permission as well. Due to total lock down in Tamil Nadu, Chennai counter closed - staff working from home and closely coordinating with customers
  • UAE – All Delivery Order (D/O) requests and payments to submit via ODeX platform. Cash payments only accepted in limited amounts through Lulu exchange added to ODeX. Dubai counter is open with regular business day hours
  • For customer inquiries, we encourage customers to use email as the primary method of contact with our Customer Service teams, we are monitoring emails and answering them as expeditiously as possible.
  • For urgent escalations only, you can still use phone calls. However please note that we are experiencing high call volumes and longer than normal waiting times.
  • For vessel/container/booking status and sailing schedules information, customers should visit our Online Business section at our Hapag-Lloyd website.
  • For faster BL release at destination, under the current COVID-19 conditions, we encourage customers to switch from OBL to SWB, if any assistance needed please reach out to your customer service documentation team.
  • For payments, we encourage customers to use our online payment options explained in the separate “Related CustomerNEWS” section by country. If you cannot find information that you are looking for, please reach out to your local customer service department here.
  • We strongly invite our customers to use our e-tools (Web-Booking and EASI) for submitting bookings and Shipping Instructions as well as our Hapag-Lloyd Navigator Dashboard to view all of your shipment information on one single screen.

Reach out to your local customer service representative here.

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