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UK – Office opening and document release

Due to the current situation in relation to COVID-19, we feel that it is our responsibility to protect our staff and you as our customers, in line with Governmental requirements all UK offices are now closed with staff working from home. Contact can continue to be made via normal email addresses or phone numbers.

In order to continue to offer you an adequate service, we have the following information and recommendations for you:


  • Whenever possible we kindly ask you to change your MTD type to Sea Waybill
  • In case you require an original bill of lading, we offer you following options:
  • Print your original bill of lading at the POD (destination print)
  • Switch to Telex-Release, subject to destination acceptance
  • We deliver your original bill of lading by post. For this service we are expecting a slight delay during the delivery due to the current situation.


  • Whenever possible please let the full set of original bills of lading be surrendered at the export office and ask for a telex release
  • Where surrender in the UK is required, please surrender original bills via post to the normal Hapag – Lloyd Barking address for the attention of the CS Import department.
  • We also kindly ask you to use our online business for ‘rate of exchange’ / vessel arrival dates
  • Please also submit any oncarriage or release request via email to the normal respective group mailbox

For your business enquiries our Sales team is contactable as normal through the usual channels. However for instant online quotations and bookings, please use our Quick Quotes platform by clicking on the following link:

Effective March 23, 2020 all UK offices are closed with staff working from home, this will be reviewed in line with Governmental guidelines.

This measure applies equally to the protection of both us and your staff / courier service.
We thank you for your cooperation.

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