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Here’s our Customer Experience Survey! You share. We care.

The period between October 9 and 30, 2024 is very special for us because we launch our Customer Experience Survey (CES). The exciting part: we look forward to receiving your feedback and get to know the details of your experience with us.

We want to know how we’re doing:

  • How are our products, services and overall performance?
  • Do we meet your expectations? 
  • How can we exceed them?

Our new Strategy 2030 guides us towards becoming your "Undisputed Number One for Quality”, and your feedback drives our commitment to this goal. Here are a few of the latest initiatives we have implemented through your feedback:

  • You expect a seamless digital customer journey. That’s why we are continuously develop tools that make your life easier, like our Online Dispute Portal, a global rollout of Shipping Instructions, and Chat Bot enhancements.
  • You wanted more sustainable transport solutions. We delivered with our Ship Green product. Now, over 600 customers have already reduced their CO2e footprint with us. Join them in making a positive impact!
  • You asked for more transparency on your cargo’s journey. With “Live Position”, you can track your containers along the supply chain. In fact, more than 1,375,000 dry containers are already equipped with trackers!
  • Despite the ongoing tensions in the Red Sea, we are keeping your supply chains moving, by increasing our vessels' speeds, adjusting our network and ordering new containers.
  • Our preparations for the Gemini Cooperation are in full swing – starting February 1, 2025, you will benefit from an interconnected ocean network with competitive transit times and industry-leading schedule reliability.

Please use the opportunity to further fuel our commitment by participating in our CES.

Your feedback is our compass.

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