| Departamento | Función | Nombre | Teléfono |
|---|---|---|---|
| Area Management | - | Mr.John Boudreau | +62 21 29343601 |
| Sales | Sales Execution – KEY Accounts NVO | Mohammad Bayu Dirgantara | +62 31 60025602 |
| Sales | Sales Execution – KEY Accounts NVO | Erlinda Violeta Parera | +62 31 60025610 |
| Sales | Sales Coordination - Global Accounts NVO | Fadechul Hidayat | +62 21 29343623 |
| Sales | Sales Manager – Global Accounts NVO | Dian Cahyani | +62 21 29343612 |
| Sales | Sales Execution – KEY Accounts NVO | Yulia Puspita Sari | +62 21 29343609 |
| Sales | Sales Coordination - KEY Accounts NVO | Harry Sugiharto | +62 21 29343639 |
| Sales | Mr.Jimmy Soensteby | +62 21 29343602 | |
| Sales | Sales Manager – BCO | Kushardi Widodo | +62 21 29343606 |
| Sales | Sales Execution - BCO | Fita Enda Ramayanti | +62 21 29343608 |
| Sales | Sales Execution – KEY Accounts NVO/Reefer/Specials | Nelly Siagian | +62 61 6940044 |
| Sales | Sales Execution - BCO | Dini Ambarwati | +62 21 29343651 |
| Sales | Sales Coordination - BCO Agriculture, Automotive, Chemical, Metal & Mineral, Machinery, Retail, Food & Beverage | Chika Malahayati | +62 21 29343615 |
| Sales | Sales Coordination - BCO | Candra Febri | +62 21 29343616 |
| Sales | Sales Execution – BCO | Daniel Luis | +62 24 3544929 |
| Sales | Sales Coordination - Key Account NVO | Adlikahfi | +62 21 29343610 |
| Sales | Sales Business Development | Business Development Team | +62 21 29343600 |
| Customer Service | Inquiries (Booking/Documentation/Import) Counter Related | All Customer Service Queries | +62 21 29343600 |
| Export Document Queries (Indonesia) | Online Shipping Instructions | Shipping instructions | +62 21 29343600 |
| Customer Service | Customer Service Manager - Key Account NVO | Nethraa Somasundram | +60 3 7456-2058 |
| Customer Service | Customer Service Manager - GNPs | Kavitha Subramaniam | +60 3 7456-2020 |
| Customer Service | Customer Service Manager - BCOs | Shankar Iyer | +60 3 7456-2046 |
| Customer Service Escalations | Customer Service Manager - Reefer & Specials | Nurazihana A Wahab | +60 3 7456-2031 |
Indonesia : After Hour Emergency Customer Service Contact:
Contact HL Customer Service for business and operational critical enquiries:
Customer Care Number : +62 21 29343632
Weekdays : 6:00 PM to 8:00 PM
Saturday : 9:00 AM to 3:00 PM
Sunday : Closed
If no one is picking up the phone for more than 15 seconds, this means this phone is engaged. please use the below link to submit the details then our CS team will call you back within 15 minutes.
After Office Hour Support Form (ID) (only working after working hour)
Apps de Hapag-Lloyd
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