Shipping to Venezuela: required documentation

If you are shipping cargo to Venezuela, please note that additional documentation is required to complete the applicable sanctions compliance checks before your booking can be confirmed.

What documents and information are required?

To process your booking, please provide a completed and signed Letter of Indemnity (LOI) together with the following information:

• Shipper name
• Consignee name
• Notify Party name
• Full commodity/cargo description
• Tax ID
• Phone number and email address

You can download the required LOI here:

Download Letter of Indemnity (LOI)

How to submit your documents

Please send the completed LOI and all required information to your local Hapag-Lloyd Customer Service team, quoting your booking number.

Additional supporting documents, such as proof of Tax ID, may be requested as part of the compliance review.

What does this mean for your booking?

Your booking confirmation can only be issued once all required compliance checks have been completed and approval has been granted. Please ensure that the requested documentation is submitted to avoid delays in the booking process.

Should you have any questions or require further information, please contact our customer service team at your location, who will guide you based on your individual situation.