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Vietnam – Booking Request Information

To serve you better with faster booking response time and to maintain high levels of invoice accuracy, please provide us with the following information when placing a booking request.

The valid Quotation or Contract (Rate Agreement) Number

  • Should be correct and issued by us,
  • Must not be expired,
  • Should match the booking details such as commodity, origin, destination, container & routing etc.

If your contract contains more than one routing party, we kindly ask you to submit the “MR” in the specified field via your online platform in this format: MR: ABCDEF 123. If you place your booking via our website/Online Business, there are designated fields for both your “MR” code and your quotation/contract number

If the quotation or contract number is not provided or falls outside of the above criteria, the booking request will be cancelled and you will be asked to provide the correct number under a new booking request.

Once a Booking Confirmation is issued with a valid quotation, the quotation number cannot be amended/replaced by another new quotation number under the same booking.

In addition, please provide on your booking request the following: 

  • Cargo weight, description & HS Code (please note that we cannot accept FAK, GDSM, General Cargo or Trade names as description of goods)
  • Requirements for special cargo:
    Reefer: Temperature in Degrees Celsius and Vent settings, if any.
    Out-Of-Gauge: Dimensions (L/W/H)
    DG Details: Complete data in compliance with IMDG Code and please email to export customer service booking team [email protected] your preliminary hazardous declaration

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