Disputes

Starting June 17, 2024, all your disputes will be handled through our enhanced Global Dispute form on our Online Business Suite.  Learn more here

 

Submitting a dispute has never been easier

Introducing our brand new invoice dispute form - the ultimate solution for hassle-free resolution of any invoice discrepancies.

We understand that disputes can arise from time to time and that resolving them can be a time-consuming and stressful process.
That's why we have developed a user-friendly, streamlined invoice dispute form that simplifies the process and saves you valuable time and effort.

  • Immediate dispute creation
  • Dispute Reference Number appears on screen as real-time response
  • Confirmation e-mail with your dispute details
  • Clear step-by-step process

NEW feature alert!  Dispute Overview List and Dispute Status – only available on the Global Dispute form.


Don't let invoice disputes disrupt your business operations - try our new invoice dispute form today and experience the peace of mind that comes with streamlined dispute resolution.

Please note that you need a Hapag-Lloyd account to use our new invoice dispute form.
If you haven't registered yet, just click the button below and we will guide you through the registration.

We highly recommend registering to take advantage of immediate dispute creation from our new dispute solution.

This solution has limited functionalities, we recommend you register online to enjoy all the benefits and features of the Global Dispute form. 

Demurrage & Detention Disputes

Explanations and details on what information or documentation is needed to dispute either Demurrage or Detention charges is published in Hapag-Lloyd’s rules and regulations tariff section (RURE-002) which can be viewed under Rules.

Additionally, copies of relevant policies can also be found below:

Detention and Demurrage Policies
 

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