Africa

Operational and Customer Service Updates for Africa

Last update: March 23, 2023

Summary

• South Africa - Normal operations
• Senegal – No restrictions. Land borders with neighboring countries open (including Mali)
• Ghana –  Land and sea borders are open for normal operations.
• Angola – Domestic restrictions relaxed. Most businesses allowed to operate with health protocols and restrictions on capacity and opening times
• Cameroon - Minimal restrictions in place for specific cargo under rule (e.g., rice/sugar/flour etc.) Freight transport via land and sea routes is likely to continue
• Cote d'Ivoire - The state of health emergency is no longer in force. Land borders are open under certain conditions, cargo and freight transport are still operating
• Gabon - Land and sea borders are open
• Mali - Ecowas heads of states lift economic and financial sanctions. Borders are open

Terminal Operations

• Luanda - Berthing delay of approx. 3 days expected at Sogester
• Cotonou – Berthing delay of approx.1-3 days expected
• Abidjan – Congestion reported. Berthing delays of approx. 1-2 days expected
• Pointe Noire - Berthing delays of approx. 2 days expected for feeder connection
• Kribi - Berthing delays of approx. 2 days expected
• Douala - Berthing delays of approx. 1-2 day expected
• Tema - Berthing delays of approx. 1 day expected
• Mombasa - Berthing delays of approx. up to 3 days expected
• Nouakchott – No delays expected
• Sudan - Fumigation services continue to be on strike. No delays expected
• Dar es Salaam - Berthing delays of up to 7-9 days expected
• Durban - Berthing delays expected as follows: Pier 1: 2 days, Pier 2: 4-5 days, DRT: 3 days
  

Railway Operations

Train service between Johannesburg and Durban is suspended due to various overhead cable theft incidents. The rail network team is currently attending to the incidents and Estimated Time of Readiness (ETR) will be advised when available

Truck Availability
No impact to report

Barge Availability
No impact to report

Depots
For latest status available on google maps for Depots and CFS, click here

Customer Service

• Middle East, Indian Subcontinent and Africa - If you are placing bookings from countries located in the Middle East, Indian Subcontinent and Africa, online booking amendments will be implemented from August 15, 2022. We have transitioned to an all-digital booking amendment process, and with this step, all email and phone requests have been discontinued. This means that your booking amendments will be processed faster, and you will be able to manage them through our online tool available here. Thinking about your cargo planning, please know that once the amendment has been requested online, the processing time will be four (4) working hours. Please keep in mind that once you place your request, you will not have to send emails or make follow-up calls. 
• For customer inquiries, kindly use email as your primary channel
• For vessel/container/booking status and sailing schedules information, please visit our Online Business Suite
• For Dangerous Goods Cargo terminal gate acceptance, please submit electronic copies of the Export Hazardous Declarations to upload in the DG bookings
  
• For faster BL release at destination, please switch from OBL to SWB if possible. If you should require any assistance, please reach out to your customer service documentation team
  
• We invite our customers to use our e-tools (Web-Booking and EASI) for submitting bookings and Shipping Instructions as well as our Hapag-Lloyd Navigator Dashboard to view all of your shipment information on one single screen
• Reach out to your local customer service representative here