货物防护从未如此简单高效。我们的货物盾保解决方案提供全程透明、灵活可定制的保障方案。报价阶段或运输途中随时查看保障费用与覆盖范围，无需联系销售代表。
三大方案透明比选，在线预览所有选项与计价模式，轻松匹配最佳保障方案。极速理赔流程，简化操作步骤，最大限度缩短理赔等待时间。货物盾保助您以高效、便捷、可靠的方式为货物保驾护航。
货物盾保在提单 (B/L) 标准责任基础上提供额外保障。
- 全球覆盖，可灵活排除高风险国家/地区
- 快速定损
- 按货物品类客制化条款
- 根据购买保额进行损失补偿
- 责任扩展至提单 (B/L) 标准责任限制之外
- 承保范围涵盖货物发票价值及因以下原因造成的损失：盗窃；腐败变质；偷窃；战争行为；海盗劫持；绑架；火灾；爆炸；共同海损施救费用
You Can Add Cargo Shield Directly to Your Quotation:
- Log into the Hapag-Lloyd Online Business Suite and go to "New Quote".
- add Cargo Shield directly during the Quotation stage.
- After getting a quote go to the Booking tool. Enter your Quotation number and Cargo Shield will automatically be added to your booking
You Can Also Add Cargo Shield to an Existing Booking
- Go to the Additional Services page in the Online Business Suite and click on Cargo Shield.
- Enter your Booking number, agree to the terms and conditions, and click on “Purchase Cargo Shield”
Cargo Shield Extends the Liability For:
- Fire and explosion
- Stranding, grounding, sinking or capsizing of vessel
- Collision
- Total loss of vessel
- Damage during handling operations
- General Average and salvage contributions, including security
- Jettison of cargo
- Earthquake, volcanic eruption or lightning
- Washing overboard
- Entry of sea, rain, river or lake water into container / ship’s hold
- Overturning or derailment of truck or train, while under Hapag-Lloyd B/L
- Malicious damage by third parties
- Breakage
- Shortage
- Pilferage and/or Theft
- Piracy
Including associated storage, debris removal and destruction costs up to a total of USD 10,000, always within the overall Cargo Shield limit.
Cargo Shield does not protect:
- Ordinary wear and tear
- Ordinary leakage / loss in weight or volume
- Inherent vice of the cargo
- Insufficient or unsuitable packing or preparation
- Wilful misconduct by the customer
- Delay (including if caused by any of the reasons listed above under “What is Protected?”)
- Electrical or mechanical derangement
- Sanctioned cargoes / countries*
- Excluded commodities, which are detailed within our Terms & Conditions
Please refer to our Terms & Conditions for a detailed list of Protection.
You can find the Terms & Conditions for Cargo Shield as well as the applicable fees below.
With our Cargo Claims solution, filing claims for damaged freight is quick and easy. The user-friendly interface allows you to upload necessary documentation and photos to support your claim.
1. Login or Register:
Register in our Online Business Suite or log in. Alternatively, you can also file a claim as a guest.
2. Add your shipment and documentation data:
Fill in all necessary information, including the BL/SWB number, container number, and upload cargo claim documentation, such as the commercial invoice, or add photos.
3. Enter your contact details:
Tell us how we can get back to you regarding your cargo claim.
4. Submit on "Submit Claim":
Receive your summary with the reference number via email.
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