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Pakistan Counter – Announcement on Temporary Closure – REVISED

As part of our efforts to control the COVID-19 situation, we will endeavor to minimize physical interfaces as much as possible. Hence, it has been decided that all offices of Hapag-Lloyd Pakistan will remain closed, including the counters, for 15 days effective 24 March 2020. With these changes, our intention is to comply with government guidelines and to ensure business continuity for our valued customers.

In order to ensure business continuity, the following changes are being implemented with immediate effect. We are seeking your support to comply to these guidelines in order to assist us to serve you safely.

Payments: Import DOs and Export BL will only be issued on submission of payments into the bank including (Cash/Pay order/ Online Transfer). Cheque payment will NOT be accepted (neither at counter nor into the bank). Payment proof in the form of bank receipt for all bank payments (online/ cash/pay order) along with invoice/ pay order copy/ transfer receipt is to be emailed to following email ID: [email protected]

Please find below the bank account details for Online Fund Transfer, Cash Payment and Pay Order:

Title of Account: Hapag-Lloyd Pakistan (Private) Ltd Bank Name: HBL Pakistan
PKR account: 0786-79123300-01
IBAN No.: PK53 HABB 0007867912330001

Export BL:

  1. We request valued customers to subscribe to online BL printing facility by submitting LOI as already advised by the Area Office.
  2. Process for online BLs will be the same as in practice.
  3. For straight BLs, please opt for telex release and Seaway BL in lieu of OBLs.(+92 21 37133031)

    BL release will be subject to prior settlement of payment (inclusive of all charges) and submission of documentation via email to: [email protected]
    For further queries please contact:
    (+92 21 37133053)

Customers are requested to submit original documents including bank documents to our counter drop box. E-document and e-payment submission via email is to be ensured at least 24 hours prior collection of OBL.
Customers may collect OBL thereafter from counter drop box after presenting draft copy and necessary identification.

Import DO:

  1. In case of SWB, customers are required to submit e-documents along with e-payment details and e-DOs will be sent accordingly to their notified email addresses.
  2. In case of original bank guarantee and OBL, customers must submit these documents to counter drop box at least 24 hours prior vessel arrival or delivery from port, after which e-DOs will be sent to their notified email addresses

Documents related to DO may please be emailed to: [email protected]

For further queries please contact:

(+92 21 37133028 )
(+92 21 3713008)
(+92 21 3713022)

In case of any query, feel free to get in touch with us. The management would like to request you all for your kind cooperation in these challenging times.  

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