Once placing your hazardous booking online, your booking confirmation will be processed after the following documentation is received at [email protected]:
Your booking confirmation, or container release order, will be provided under a PENDING DG status while we process the approvals internally and/or with the vessel operators.
Our goal is to return your PENDING booking confirmation within four working hours of receiving the above documentation.
Once the shipment has been approved, a new booking confirmation will be provided under an ACCEPTED DG status and hence the container(s) can be picked up empty and readied for gate in full.
Our goal is to return your ACCEPTED booking confirmation within 24 running hours when booked on a Hapag-Lloyd operated vessel and within 48 running hours when booked on a partner operated vessel.
Please note that container(s) should not be picked up empty or gated in full until and unless there is an “Accepted” booking confirmation.
Final hazardous documentation, such as the final DGD, must be received a minimum of 1 working day prior to the SI (shipping instruction) cutoff of the booking.
This will help to have the booking content updated prior to the SI being input and minimize documentation exceptions.
Hazardous bookings cannot be made within 4 working days prior to the vessel ETA at the port of loading.
Please take a moment to review the remarks on our hazardous booking confirmations:
We appreciate your business and with hazardous cargo, we take safety first. Please learn more about our Dangerous Goods experience here.