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Escalated Matters Form

Available to our Customers with an existing case number via [email protected] that requires next-level escalation. This form is for Customer Service related issues only, other Sales, Operations or Finance related issues should be addressed directly to the respective department.

For first level support with your shipment, please address the Customer Service team directly via [email protected]. For urgent matters, please call customer service at 855-227-4612. For assistance with Long Beach inquiries please click here.

Escalation is reserved to one of the following instances: You have not received a reply to your case within 48 business hours and / or after multiple failed attempts contacting our Customer Service team, the matter remains unresolved.

Requests outside above described criteria, will be respectfully declined and you will be steered to use the established communication channel via [email protected].

Space outcome or allocation related issues cannot be overridden by the Escalation Team, please reach out to [email protected] to learn about more options or visit Quick Quotes Spot for more information about bookings with guaranteed space.

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