Regional Updates in Africa

Updates on the impact of COVID-19 in Africa
 

+++ last updated on 16 September +++
 

Summary about current situation:

  • South Africa – moved to Alert level 2. Nationwide curfew between 23:00 hrs - 04:00 hrs. Interprovincial travel permitted. Ports and terminals are operational
  • Kenya – Curfew implemented 22:00 hrs – 04:00 hrs for a further period of 60 days. Counters remain open
  • Uganda – Nationwide curfew 19:00 hrs - 05:30 hrs remains in place. Counters close at 16:00 hrs.
  • Namibia - The nationwide 22:00 hrs - 04:00 hrs curfew remains in place until further notice
  • Botswana - The government has eased restrictions but the State of Public Emergency remains in effect until September 30, 2021.The nationwide curfew is shortened to run 22:00 hrs - 04:00 hrs. Inter-zonal movement is permitted for essential travel only
  • Congo – Authorities in Republic of the Congo extend COVID-19-related state of health emergency until at least September 24, 2021
  • Mauritania – Nightly curfew between 00:00 hrs - 06:00 hrs as of September 13, 2021. Land borders with Senegal and Mali are reportedly open
  • Nigeria - The Federal government has imposed a curfew from 00:00 hrs – 04:00 hrs until further notice. Counter operational 
  • Senegal - Minimal restrictions in place. Land borders with neighboring countries are open except for Guinea.
  • Cote d'Ivoire - The state of health emergency remains in effect through at least September 30, 2021. Land and sea borders closed to regular commercial passenger travel, but cargo and freight transport are still operating
  • Ghana - Restrictions unchanged nationwide. Land and sea borders remain closed  


Terminal Operations​

Please find below status of ports in Africa:Dar es Salaam - Port congested. Berthing delays of 10-12 days expected

  • Dar es Salaam - Port congested. Berthing delays of 12-15 days expected
  • Port Sudan - Berthing delays of ~10 days expected
  • Durban - Berthing delays at DRT – 7 days and Pier 1&2 – 4 days expected
  • Cape town - Berthing delays at MPT 1– 2 days and CT – 3 days expected
  • Abidjan - Berthing delays of 1-2 days expected
  • Nouakchott - Berthing delays of 5-7 days expected
  • Apapa – Berthing delays of 21-25 days expected
  • Tin can (TICT) Berthing delays of 4-7 days expected
  • Tin can (P&C) Berthing delays of 5-6 days expected
  • Dakar – Congestion expected. Berthing delays of 2-3 days expected
  • Cotonou - Berthing delays of 2-4 days expected  

Railway Operations​

No impact to report

Truck Availability​

No impact to report

Barge Availability​

No impact to report.

Depots

No impact to report

Customer Service

Our counters in Africa are open by special permission. Please review the box “Related CustomerNEWS” to find out specifics for each country. If not listed, please check with your local office for any adjusted working hours.

  • South Africa - Please note that all persons entering Hapag-Lloyd premises will need to wear the appropriate personal protection equipment, at a minimum the PPE requirement is a cloth mask worn over the face for the full duration of the stay at Hapag-Lloyd premises. We encourage all visitors to make use of the hand sanitizer provided.
  • Uganda - Counter hours impacted and close at 16: 00 hrs
  • Ghana, Nigeria and Senegal - Counter operational.
  • For customer inquiries, we encourage customers to use email as the primary method of contact with our Customer Service teams, we are monitoring emails and answering them as expeditiously as possible.
  • For urgent escalations only, you can still use phone calls. However please note that we are experiencing high call volumes and longer than normal waiting times. The contact number for our Customer Service Centre is 021-6722335
  • For vessel/container/booking status and sailing schedules information, customer should visit our Online Business section at our Hapag-Lloyd website.
  • For Dangerous Goods Cargo terminal gate acceptance, we strongly recommend customers to send us electronic copies of their Export Hazardous Declarations to upload in their DG bookings.
  • For faster BL release at destination, under the current COVID-19 conditions, we encourage customers to switch from OBL to SWB, if any assistance needed please reach out to your customer service documentation team.
  • We strongly invite our customers to use our e-tools (Web-Booking and EASI) for submitting bookings and Shipping Instructions as well as our Hapag-Lloyd Navigator Dashboard to view all of your shipment information on one single screen.

Reach out to your local customer service representative here.  

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