Regional Updates in Africa

Operational and Customer Service Updates for Africa

Operational and Customer Service Updates for Africa

+++ last updated on June 24, 2022 +++

Summary

  • Operations across Africa continue to run normally. Our offices are open, and we continue to have essential staff in our offices handling your documentation needs. For a latest overview of our Operational Updates in Africa, please click here

  • South Africa - KwaZulu Natal, was seriously impacted by torrential rains and excessive flooding rendering the Rail system inoperable due to substantial infrastructure damages. We are unable to offer rail service between Durban and Johannesburg until repairs are complete. In the interim, we can offer trucking services between Durban and Johannesburg.

  • Senegal - Minimal restrictions in place. With the exception of Mali, the land borders with neighboring countries are open.
  • Ghana – The transport of essential goods and freight continues, though delays are likely due to enhanced screening measures. Land and sea borders are now open for goods and passenger traffic.
  • Angola – Domestic restrictions relaxed. Most businesses are allowed to operate with established health protocols and restrictions on capacity and opening times.
  • Cameroon - Minimal restrictions in place for specific cargo under rule (e.g., rice/sugar/flour etc.). Freight transport via land and sea routes is likely to continue.
  • Cote d'Ivoire - The state of health emergency is no longer in force. Land borders are open under certain conditions, cargo and freight transport are still operating.
  • Gabon – Land and sea borders are open.
  • Mali - All commercial and financial transactions between ECOWAS Member States and Mali, except for food products, pharmaceutical products, medical supplies and equipment, petroleum products and electricity suspended, until further notice. Land and air borders closed.

Terminal Operations

Please find below status of ports in Africa:

  • Luanda - Berthing delays of approx. 1-2 days expected at Sogester
  • Cotonou – 2-5 days waiting time expected
  • Abidjan - Berthing delays of approx. 7-8 days expected
  • Pointe Noire - Berthing delays of approx. 1-2 days expected
  • Kribi - Berthing delays of approx. 2-4 days expected
  • Lagos / Douala - Tin can (TICT + P&C) berthing delays of up to 2 days expected
  • Mombasa - Berthing delays of approx. 3 days expected
  • Nouakchott - Berthing delays of approx. 3 days expected
  • Sudan – Berthing delays of 3-6 days expected
  • Dar es Salaam - Berthing delays of up to 3 days expected
  • Durban – Berthing delay 1-2 days @ MPT, 1-2 days @ CT (Pier 1), 1-2 days @ CT (Pier 2)
  • Cape Town – 3-4 days at MPT and 2-3 days expected at CT

Railway Operations

No impact to report

Truck Availability
No impact to report

Barge Availability
No impact to report

Depots
For latest status available on google maps for Depots and CFS, click here

Customer Service

  • Our counters in Africa are open. Please review the box “Related CustomerNEWS” to find out specifics for each country. If not listed, please check with your local office for any adjusted working hours
  • Uganda - Counter closes at 16: 00 hrs
  • Ghana, Nigeria and Senegal - Counter operational
  • For customer inquiries, kindly use email as your primary channel.
  • For urgent escalations, you can use our contact numbers. The contact number for our Customer Service Centre is +230 21-6722335
  • For vessel/container/booking status and sailing schedules information, please visit our Online Business Suite.
  • For Dangerous Goods Cargo terminal gate acceptance, please submit electronic copies of the Export Hazardous Declarations to upload in the DG bookings
  • For faster BL release at destination, please switch from OBL to SWB if possible. If you should require any assistance, please reach out to your customer service documentation team
  • We invite our customers to use our e-tools (Web-Booking and EASI) for submitting bookings and Shipping Instructions as well as our Hapag-Lloyd Navigator Dashboard to view all of your shipment information on one single screen
  • Reach out to your local customer service representative here

 

Would you like to know the latest service updates for services calling Africa? Find the most updated information here

Related CustomerNEWS

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