Africa

Visit and read the latest Africa service updates

Operational and Customer Service Updates for Africa

Last update: March 21, 2023

Summary

South Africa - Normal operations
Senegal – No restrictions. Land borders with neighboring countries open (including Mali)
Ghana – Land and sea borders are open for normal operations.
Angola – Domestic restrictions relaxed. Most businesses allowed to operate with health protocols and restrictions on capacity and opening times
Cameroon - Minimal restrictions in place for specific cargo under rule (e.g., rice/sugar/flour etc.) Freight transport via land and sea routes is likely to continue
Cote d'Ivoire - The state of health emergency is no longer in force. Land borders are open under certain conditions, cargo and freight transport are still operating
Gabon - Land and sea borders are open
Mali - Ecowas heads of states lift economic and financial sanctions. Borders are open

Terminal Operations

Luanda - Berthing delay of approx. 3 days expected at Sogester
Cotonou – Berthing delay of approx.1-3 days expected
Abidjan – Congestion reported. Berthing delays of approx. 1-2 days expected
Pointe Noire - Berthing delays of approx. 2 days expected for feeder connection
Kribi - Berthing delays of approx. 2 days expected
Douala - Berthing delays of approx. 1-2 day expected
Tema - Berthing delays of approx. 1 day expected
Mombasa - Berthing delays of approx. up to 3 days expected
Nouakchott – No delays expected
Sudan - Fumigation services continue to be on strike. No delays expected
Dar es Salaam - Berthing delays of up to 7-9 days expected
Durban - Berthing delays expected as follows: Pier 1: 2 days, Pier 2: 4-5 days, DRT: 3 days

Railway Operations

Train service between Johannesburg and Durban is suspended due to various overhead cable theft incidents. The rail network team is currently attending to the incidents and Estimated Time of Readiness (ETR) will be advised when available

Truck Availability
No impact to report

Barge Availability
No impact to report

Depots
For latest status available on google maps for Depots and CFS, click here

Customer Service

Middle East, Indian Subcontinent and Africa - If you are placing bookings from countries located in the Middle East, Indian Subcontinent and Africa, online booking amendments will be implemented from August 15, 2022. We have transitioned to an all-digital booking amendment process, and with this step, all email and phone requests have been discontinued. This means that your booking amendments will be processed faster, and you will be able to manage them through our online tool available here. Thinking about your cargo planning, please know that once the amendment has been requested online, the processing time will be four (4) working hours. Please keep in mind that once you place your request, you will not have to send emails or make follow-up calls.
For customer inquiries, kindly use email as your primary channel
For vessel/container/booking status and sailing schedules information, please visit our Online Business Suite
For Dangerous Goods Cargo terminal gate acceptance, please submit electronic copies of the Export Hazardous Declarations to upload in the DG bookings
For faster BL release at destination, please switch from OBL to SWB if possible. If you should require any assistance, please reach out to your customer service documentation team
We invite our customers to use our e-tools (Web-Booking and EASI) for submitting bookings and Shipping Instructions as well as our Hapag-Lloyd Navigator Dashboard to view all of your shipment information on one single screen
Reach out to your local customer service representative here

Visit and read the latest Africa service updates

Middle East - India - Africa Express (MIAX)

There will be no eastbound sailing from Durban, South Africa on March 24, 2023
MV SPIL KARTIKA V2314W will join the service in Jebel Ali, on April 8, 2023.

China – Kenya Express (CKX)

No schedule updates for this week.

Asia – West Africa Service (AWA)

No schedule updates for this week.

East Africa Service 2 (EA2)

No schedule updates for this week .

Mediterranean – West Africa Express (MWX)

MV Gisele A V2307S/N will change her rotation, calling Apapa, Nigeria before Tin Can, Nigeria.
MV Algeciras Express V2306S/N will change her rotation to Apapa, Nigeria > Tin Can, Nigeria > Cotonou, Benin > Tema, Ghana.

South Africa Express (SAF also known as SAX)

MV MOL Presence V230N will phase out at Europe and will be replaced by MV Santa Catarina V231S/N. First call at Coega, South Africa, expected to arrive on April 18, 2023. She will omit Cape Town, South Africa. All imports will discharge at Coega, South Africa for further connection to final port of destination.
MV Mehuin V230N will omit Cape Town, South Africa. All imports will discharge at Coega, South Africa All imports will discharge at Coega, South Africa for further connection to final port of destination.

West Europe – West Africa Service (WWA)

MV Dallas Express V2305N will leave the service in Europe.
MV Tokyo Express V2309S/N will join the service in Europe. Calling at Pointe Noire, Congo on March 21, 2023.
MV CMA CGM Amber V2310S/N will joint the service in Europe. Calling at Pointe Noire, Congo on March 28, 2023.
MV Duesseldorf Express V2312S will join the service in Europe. Calling at Pointe Noire, Congo on April 11, 2023.
MV Irenes Resolve V2314S join the service in Europe. Calling at Pointe Noire, Congo on April 25, 2023.
MV Dallas Express V2315S returns to the service in Europe. Calling at Pointe Noire, Congo on May 9, 2023.
There will be no sailing from Pointe Noire, Congo (Northbound) on April 11, 2023.

West Africa Express (WAX)

There will be no sailing from Tema, Ghana (northbound) on April 16, 2023.
MV Martha A V2307N will change her rotation calling Abidjan, Ivory Coast > Tema, Ghana

South Africa – Asia Express 1 (SA1)

No schedule updates for this week

South Africa – Asia Express 2 (SA2)

There will be no sailing from Durban, South Africa (Eastbound) on April 19, 2023.

South America - Africa - Triangle Service (SAT)

MV Niledutch Antwerpen V2314E will join the service, expected in Durban, South Africa on April 19, 2023
There will be no sailing from Durban, South Africa (Eastbound) on March 29, 2023. All vessels will slide position by one week

Dakar Express (DEX)

No schedule updates for this week.

Maputo Express (MAX)

No schedule updates for this week

East Africa Service 2 (EAS2)

MV CMA CGM Africa One V02SDMN1MA will leave the service and will be replaced by MV ALS Flora V02SDYN1MA. The vessel exchange will take place at Jebel Ali T4, UAE on March 22, 2023.

East Africa Service 4 (EAS4)

No schedule updates for this week.

East Africa Service 3 (EAS3)

There will be no sailing from Mombasa, Kenya (eastbound) on March 30, 2023. All vessels will adjust their schedules by 1 week.
MV GSL Mercer V301E will leave the service in Asia and will be replaced by MV AS Carlotta V309W calling Mombasa, Kenya on March 23, 2023.