Regional Updates in Asia & Oceania

• Please review the sections below for more details

GEMINI Asia Gulf Express (AGX)

• No reported issue nor known disruption

GEMINI Asia North Europe 1 (NE1)

• No reported issue nor known disruption
  

GEMINI Asia North Europe 1 (NE2)

• No reported issue nor known disruption

GEMINI Asia North Europe 1 (NE3)

• No reported issue nor known disruption

GEMINI Asia North Europe 1 (NE4)

• No reported issue nor known disruption

GEMINI Asia South Europe 1 (SE1)

• No reported issue nor known disruption

GEMINI Asia South Europe 1 (SE2)

• Week 26 – Maersk Halifax phase out & Eleonora Maersk phase in

GEMINI Asia South Europe 1 (SE3)

• No reported issue or known disruption

GEMINI PACIFIC SOUTHWEST 1 COGH - (WC1)

• No reported issue or disruption

GEMINI PACIFIC SOUTHWEST 1 COGH – (WC2)

• No reported issue or disruption

GEMINI PACIFIC SOUTHWEST 1 COGH – (WC3)

• No reported issue or disruption

GEMINI PACIFIC SOUTHWEST 1 COGH – (WC4)

• No reported issue or known disruption.

GEMINI PACIFIC SOUTHWEST 1 COGH – (WC5)

• No reported issue or known disruption.

GEMINI ASIA US EAST COAST 1 COGH - (US1)

• MNo reported issue or known disruption

GEMINI ASIA US EAST COAST 1 COGH – (US2)

• No reported issue or known disruption

GEMINI ASIA US EAST COAST 1 COGH – (US3)

• No reported issue nor known disruption
  

GEMINI ASIA US EAST COAST 1 COGH – (US4)

• No reported issue nor known disruption

GEMINI SHUTTLE - TSS

• No reported issue nor known disruption.

GEMINI SHUTTLE – VS1

• No reported issue nor known disruption

GEMINI SHUTTLE – TCS

• No reported issue nor known disruption

GEMINI SHUTTLE – BS1

• No reported issue nor known disruption

GEMINI SHUTTLE – KS1

• No reported issue nor known disruption

GEMINI SHUTTLE – BS2

• No reported issue nor known disruption

GEMINI SHUTTLE – BS3

• No reported issue nor known disruption
  

GEMINI SHUTTLE – BS5

• No reported issue nor known disruption

GEMINI SHUTTLE – TSX

• No reported issue nor known disruption
  

THEA Far East Services

Far East Loop 2 (FE2)

• The last sailing from Asia will be in Week 28, with the planned phase-out rotation at SIN – PUS.

Far East Loop 3 (FE3)

• The last sailing from Asia will be in Week 28, with the planned phase-out rotation at SIN – YTN-HKG -KHH-NBO.

Far East Loop 4 (FE4)

• The last sailing from Asia will be in Week 28, with the planned phase-out rotation at SIN – TXG.

Australia-New Zealand via Panama (ANP)

• No reported issue nor known disruption

IRT Asia Services

China Australia Service (CAT)

• No reported issue nor known disruption

North Asia - Australia Service (NAX)

• No reported issue nor known disruption
  

South East Asia - Australia Service (SAL)

• No reported issue nor known disruption
  

South East Asia - Australia Loop 2 (SEA)  

•  No reported issue nor known disruption

South East Asia - Australia Loop 3 (S2A)

• No reported issue nor known disruption

Vietnam Indonesia Straits Service (VIS)

• No reported issue nor known disruption.

Latin America Services

ANDEX SLING 1 - (AN1)

• No reported issue nor known disruption

ANDEX SLING 2 (AN2)

• No reported issue nor known disruption

ASIA MEXICO EXPRESS  (TPM, also known as AME1).

• No reported issue nor known disruption

ASIA SAEC SERVICE 2 (AS2)

• No reported issue nor known disruption

EAST AFRICA SERVICE 3 (EA3)

• No reported issue nor known disruption
  

EAST AFRICA SERVICE 4 (EA4)

• No reported issue nor known disruption

ASIA WEST AFRICA SERVICE (AWA)

• No reported issue nor known disruption

Asia

North China ports are facing increased waiting times due to berth congestion, further impacted by intermittent port closures caused by strong winds and dense fog.

China

• Shanghai (Yangshan):
  Waiting time: 24–72 hours due to heavy vessel bunching and congestion.
• Ningbo:
  Waiting time: 24–36 hours; varies by terminal due to vessel bunching.
• Qingdao:
  Waiting time: 24–72 hours due to vessel bunching and congestion.
• Singapore:
  Waiting time: 12–36 hours. hours due to vessel bunching and congestion.
• Busan:
  Average Waiting time 12 hours at all Busan Terminal except PNIT Terminal average waiting time 24 hours due to vessels bunching of mega vessels. 
• Japan (Yokohama):
  Waiting time 12 to 24 hours due to bunching of vessels and congestion.

Oceania

• Sydney:
  Waiting time: 24–36 hours due to port closures from adverse weather and vessel bunching.

• No reported issue nor known disruption.

Truck Availability

• No reported issue nor known disruption.
  

Barge / Feeder Availability

• No reported issue nor known disruption.
  

Depots / Equipment

• No reported issue nor known disruption.

Here's an update on the booking cancellation policy:

QQ Spot Bookings in Mainland China and Hong Kong and Taiwan:

• The cancellation fee rule for bookings following Quick Quotes Spot Terms & Conditions.
• QQS New BCF Policy

Quick Quotes (QQ) and Other Bookings (non QQ/QQS) in Mainland China and Hong Kong and Quick Quotes (QQ) in Taiwan:

• Booking cancellation fee is applicable to bookings cancelled, reduced, or no-show within 7 calendar days prior to the Estimated Time of Departure (ETD) of the first intended vessel destined to all trades excluding Intra Asia (Short Sea).
• For the Intra Asia (Short Sea) trade, the booking cancellation fee will not be applicable.

Non-Quick Quotes/Non-QQ Spot Bookings in Taiwan:

• The cancellation fee is applicable to every container cancelled or no-show within a confirmed shipment for cancellation requests after CY cut-off day at 17:30, destined to all trades excluding Intra Asia (Short Sea).
• For Intra Asia trade (Short Sea), booking cancellation fee will not be applicable.

Additional details:

• Cancellation fee rule is based on booking cancellation request date.
• Booking cancellation fee amount and general conditions based on the product, please refer to our tariff for more details.

We appreciate your continuous support to Hapag-Lloyd. Please do not hesitate to reach out to your respective Hapag-Lloyd offices for more information or email us for more detailed information.

For China:  [email protected]
For Hong Kong:  [email protected]
For Taiwan:  [email protected]

• If you require any assistance please do not hesitate to contact your local customer service representative in East Asia  and Oceania
• For faster BL release at destination, we encourage customers to switch from OBL to SWB however; we do understand that this is not always possible. If any assistance is needed please reach out to your local customer service documentation team.
• We recommend that you use our e-tools (Web-Booking and WEB SI) for submitting bookings and Shipper Instructions.
• For vessel/container/booking status and sailing schedules, please visit the Online Business Suite section on our website.
• Check out the Hapag-Lloyd Navigator tool for an overall glance of your current shipments.
• For Dangerous Good Cargo terminal gate acceptance, remember to send us electronic copies of their Export Hazardous Declarations to be uploaded in your DG bookings.