Regional Updates in Asia & Oceania

Last updated on July 8, 2025

Operational and Customer Service Overview

Last updated on July 8, 2025
Operations Team, Asia & Oceania

"Smooth cargo planning is crucial for success in today's global market. That's why we proactively update our Asia and Oceania operational news and help our customers plan to avoid disruptions and navigate the complexities of the supply chain with ease."

  • Please review the sections below for more details

Vessel updates and port changes per service

GEMINI
 

GEMINI Asia Gulf Express (AGX)

  • No reported issue nor known disruption

GEMINI Asia North Europe 1 (NE1)

  • No reported issue nor known disruption

GEMINI Asia North Europe 1 (NE2)

  • No reported issue nor known disruption

GEMINI Asia North Europe 1 (NE3)

  • No reported issue nor known disruption

GEMINI Asia North Europe 1 (NE4)

  • No reported issue nor known disruption

GEMINI Asia South Europe 1 (SE1)

  • No reported issue nor known disruption

GEMINI Asia South Europe 1 (SE2)

  • Week 26 – Maersk Halifax phase out & Eleonora Maersk phase in

GEMINI Asia South Europe 1 (SE3)

  • No reported issue or known disruption

GEMINI PACIFIC SOUTHWEST 1 COGH - (WC1)

  • No reported issue or disruption

GEMINI PACIFIC SOUTHWEST 1 COGH – (WC2)

  • No reported issue or disruption

GEMINI PACIFIC SOUTHWEST 1 COGH – (WC3)

  • No reported issue or disruption

GEMINI PACIFIC SOUTHWEST 1 COGH – (WC4)

  • No reported issue or known disruption.

GEMINI PACIFIC SOUTHWEST 1 COGH – (WC5)

  • No reported issue or known disruption.

GEMINI ASIA US EAST COAST 1 COGH - (US1)

  • MNo reported issue or known disruption

GEMINI ASIA US EAST COAST 1 COGH – (US2)

  • No reported issue or known disruption

GEMINI ASIA US EAST COAST 1 COGH – (US3)

  • No reported issue nor known disruption

GEMINI ASIA US EAST COAST 1 COGH – (US4)

  • No reported issue nor known disruption

GEMINI SHUTTLE - TSS

  • No reported issue nor known disruption.

GEMINI SHUTTLE – VS1

  • No reported issue nor known disruption

GEMINI SHUTTLE – TCS

  • No reported issue nor known disruption

GEMINI SHUTTLE – BS1

  • No reported issue nor known disruption

GEMINI SHUTTLE – KS1

  • No reported issue nor known disruption

GEMINI SHUTTLE – BS2

  • No reported issue nor known disruption

GEMINI SHUTTLE – BS3

  • No reported issue nor known disruption

GEMINI SHUTTLE – BS5

  • No reported issue nor known disruption

GEMINI SHUTTLE – TSX

  • No reported issue nor known disruption

THEA Far East Services

Far East Loop 2 (FE2)

  • The last sailing from Asia will be in Week 28, with the planned phase-out rotation at SIN – PUS.

Far East Loop 3 (FE3)

  • The last sailing from Asia will be in Week 28, with the planned phase-out rotation at SIN – YTN-HKG -KHH-NBO.

Far East Loop 4 (FE4)

  • The last sailing from Asia will be in Week 28, with the planned phase-out rotation at SIN – TXG.

Australia-New Zealand via Panama (ANP)

  • No reported issue nor known disruption

IRT Asia Services

China Australia Service (CAT)

  • No reported issue nor known disruption

North Asia - Australia Service (NAX)

  • No reported issue nor known disruption

South East Asia - Australia Service (SAL)

  • No reported issue nor known disruption

South East Asia - Australia Loop 2 (SEA)  

  •  No reported issue nor known disruption

South East Asia - Australia Loop 3 (S2A)

  • No reported issue nor known disruption

Vietnam Indonesia Straits Service (VIS)

  • No reported issue nor known disruption.

Latin America Services

ANDEX SLING 1 - (AN1)

  • No reported issue nor known disruption

ANDEX SLING 2 (AN2)

  • No reported issue nor known disruption

ASIA MEXICO EXPRESS  (TPM, also known as AME1).

  • No reported issue nor known disruption

ASIA SAEC SERVICE 2 (AS2)

  • No reported issue nor known disruption

EAST AFRICA SERVICE 3 (EA3)

  • No reported issue nor known disruption

EAST AFRICA SERVICE 4 (EA4)

  • No reported issue nor known disruption

ASIA WEST AFRICA SERVICE (AWA)

  • No reported issue nor known disruption

Asia

North China ports are facing increased waiting times due to berth congestion, further impacted by intermittent port closures caused by strong winds and dense fog.

China

  • Shanghai (Yangshan):
    Waiting time: 24–72 hours due to heavy vessel bunching and congestion.
  • Ningbo:
    Waiting time: 24–36 hours; varies by terminal due to vessel bunching.
  • Qingdao:
    Waiting time: 24–72 hours due to vessel bunching and congestion.
  • Singapore:
    Waiting time: 12–36 hours. hours due to vessel bunching and congestion.
  • Busan:
    Average Waiting time 12 hours at all Busan Terminal except PNIT Terminal average waiting time 24 hours due to vessels bunching of mega vessels. 
  • Japan (Yokohama):
    Waiting time 12 to 24 hours due to bunching of vessels and congestion.

Oceania

  • Sydney:
    Waiting time: 24–36 hours due to port closures from adverse weather and vessel bunching.
Railway Operations
  • No reported issue nor known disruption.

Truck Availability

  • No reported issue nor known disruption.

Barge / Feeder Availability

  • No reported issue nor known disruption.

Depots / Equipment

  • No reported issue nor known disruption.

Dangerous Goods restriction on our VIS Service to Ho Chi Minh, VN

From July 1, 2024, Dangerous Goods (DG) will be prohibited for discharge at Cat Lai (Chi Minh Terminal Matchcode CATLAI 2). If you're shipping with our VIS service, please note that DG cargo with port of discharge in Ho Chi Minh (CATLAI 2) will therefore not be processed. Alternatively you can choose from the following routes via Vung Tau, VN and arrange barging at other inland container depots:

  • SPITC port (MC SPITC 001): 9 km far from Cat Lai.
  • Tan Cang Hiep Phuoc (MC TCHP 001): 22 km far from Cat Lai.
  • Phuoc Long 3 (MC ICDPHU 002): 13 km far from Cat Lai.
  • Binh Duong port (MC BINHDU 006): 22 km far from Cat Lai.
  • Dong Nai port (MC ICDDON 001): 22 km far from Cat Lai.

If you require more information related to this change, please contact our customer service team at [email protected] who will guide you based on your individual situation.

Here's an update on the booking cancellation policy:

QQ Spot Bookings in Mainland China and Hong Kong and Taiwan:


Quick Quotes (QQ) and Other Bookings (non QQ/QQS) in Mainland China and Hong Kong and Quick Quotes (QQ) in Taiwan:

  • Booking cancellation fee is applicable to bookings cancelled, reduced, or no-show within 7 calendar days prior to the Estimated Time of Departure (ETD) of the first intended vessel destined to all trades excluding Intra Asia (Short Sea).
  • For the Intra Asia (Short Sea) trade, the booking cancellation fee will not be applicable.
Scenario Cancellation Request Vessel ETD Days Difference Cancellation Fee Applicability
Booking Cancellation Fee
Applicable Scenario
March 1, 2025 March 8, 2025 7 days Cancellation within 7 days of ETD (excluding ETD date), so Cancellation Fee applies
Booking Cancellation Fee Not Applicable Scenario March 1, 2025 March 9, 2025 8 days Cancellation more than 7 days before ETD (excluding ETD date), so no Cancellation Fee applies.

Non-Quick Quotes/Non-QQ Spot Bookings in Taiwan:

  • The cancellation fee is applicable to every container cancelled or no-show within a confirmed shipment for cancellation requests after CY cut-off day at 17:30, destined to all trades excluding Intra Asia (Short Sea).
  • For Intra Asia trade (Short Sea), booking cancellation fee will not be applicable.

Additional details:

  • Cancellation fee rule is based on booking cancellation request date.
  • Booking cancellation fee amount and general conditions based on the product, please refer to our tariff for more details.

We appreciate your continuous support to Hapag-Lloyd. Please do not hesitate to reach out to your respective Hapag-Lloyd offices for more information or email us for more detailed information.

For China:  [email protected]
For Hong Kong:  [email protected]
For Taiwan:  [email protected]

If you’re shipping from Asia, our booking window expansion is effective immediately and will remain in place until further notice.

  • All Trade: 56 days (8 weeks)
  • Selected indirect China Outports: 28 days (4 weeks)
  • If you require any assistance please do not hesitate to contact your local customer service representative in East Asia  and Oceania
  • For faster BL release at destination, we encourage customers to switch from OBL to SWB however; we do understand that this is not always possible. If any assistance is needed please reach out to your local customer service documentation team.
  • We recommend that you use our e-tools (Web-Booking and WEB SI) for submitting bookings and Shipper Instructions.
  • For vessel/container/booking status and sailing schedules, please visit the Online Business Suite section on our website.
  • Check out the Hapag-Lloyd Navigator tool for an overall glance of your current shipments.
  • For Dangerous Good Cargo terminal gate acceptance, remember to send us electronic copies of their Export Hazardous Declarations to be uploaded in your DG bookings.

Contact

Contact your nearest operational expert