Fast. Easy. Done.

Customs Clearance

With the new Customs Clearance online solution, you can clear your customs quickly, easily and directly with Hapag-Lloyd. The tool not only saves you time but also guides you through each step of the customs clearance process. Simply enter all the necessary data and Hapag-Lloyd will take care of everything else. With this new solution, all regulations are met and your cargo is smoothly transported to its final destination.

Our Customs Clearance online solution is available for all exports and imports from/ to Belgium, the Netherlands and the United Kingdom. Its expansion to further countries will follow soon.

Your benefits

Easy process

Customs Clearance is a fully-guided online solution and simple to use.



Reliable handling

Our experts take care of your customs clearance and ensure that all local regulations are met.

Time saving

Handle your customs efficiently and use your time for other tasks.  

This is our new Customs Clearance online solution


How to use Customs Clearance

  1. Click here or on the below button "Go to Customs Clearance".
  2. ​Enter your individual log-in credentials (same as Online Business) and you will be led directly to the fully-guided online solution.
  3. Fill in the Power of Attorney the first time you enter and wait for acceptance. As soon as your request is accepted, you can follow the next steps. ​
  4. In the section “New Declaration”, choose your country and declaration type, select your shipment and enter your declaration data.
  5. ​Accept the terms and conditions and click “Submit”. 

We take care of your customs clearance and ensure that all local regulations are met.

Sie können Customs Clearance auch über die Hapag-Lloyd Mobile App nutzen.

Falls Sie nicht auf Google Play zugreifen können, steht Ihnen die App auch hier zum Download zur Verfügung.

 

Frequently Asked Questions

The Customs Clearance product is available for all exports and imports from/to Belgium, the Netherlands and the United Kingdom.

The required documents are depending on the customs authority and the respective declaration. During the declaration process, our online tool will provide you with a list of mandatory documents to ensure best guidance.

We keep you up to date. You will receive a notification in case your declaration’s status has been changed. In addition, our tool offers an overview of all your declarations, where you can find further details such as clearance status.  

In our online tool you will find a Contact Us button in the top navigation. Please do not hesitate to contact us in case of any questions.​

After submitting a customs declaration, we will check if the declaration is correct and complete. If so, your declaration status is changed to ‘Ready for customs submission’. In case there is anything missing or incorrect, the declaration is reopened and returned to you together with a proper comment. Once the declaration is complete and correct and customs declarations can be submitted, we will let you know accordingly. The customs release notification is the final step in our process. We keep you updated of all of above mentioned process steps by sending you notifications. Notification email address can be reviewed in your customer profile per declaration country and can be changed at any time.

Customs can decide that goods will be subject to a random spot check.

There are different types of inspections:

Documentary: in this case the Customs Officer will verify the documents against the declaration.

Physical: in this case the Customs Officer will verify if the goods are in line with the documents and the declaration.

Scanning: in this scenario the container will be scanned. Main reason for this type of verification is to detect prohibited goods and contraband goods.

 



Don't miss our latest updates and sign up for our newsletters.

Back to Top