With the new Customs Clearance online solution, you can clear your customs formalities quickly and easily with Hapag- Lloyd customs request tool. The request form not only saves you time but also guides you through each step of the customs clearance process. Simply enter all the necessary data and our preferred customs clearance expert will take care of everything else. Customs Clearance can be requested for all exports and imports from/to all regulations are met and your cargo is smoothly transported to its destination.
Our Customs Clearance online solution is available for all exports and imports from/to Australia, Belgium, France, Germany, the Netherlands, Spain, the United Arab Emirates, and the United Kingdom, with more countries to come.
Register Your Company
Complete a one-time registration to use Hapag-Lloyd's Customs Clearance service. Provide the required company information and documents, including a Power of Attorney, to authorize our service partner to act on your behalf for customs clearance activities.
Submit a Customs Declaration
Create and submit import or export customs declarations online through Hapag-Lloyd. Our authorized service partner reviews, prepares, and files your declaration with the relevant authorities and keeps you informed throughout the clearance process.
Easy Process
Customs Clearance is a fully guided online solution and simple to use.
Reliable Handling
Our experts take care of your customs clearance and ensure that all local regulations are met.
Time Saving
Handle your customs efficiently and use your time for other tasks.
Simplify your customs clearance process with Hapag-Lloyd. Submit your import and export declarations online, while our authorized service partner handles the formalities and keeps you informed every step of the way.
Learn how to register, submit declarations, and track their status in our user guide.
How to Use Customs Clearance
- Go to our Customs Clearance section on our website and click on the button "Go to Customs Clearance."
- Enter your individual log-in credentials (same as Online Business) and you will be led directly to the fully guided online solution.
- Fill the onetime registration request and submit in the power of attorney and company authorization documents and wait for acceptance. As soon as your request is accepted, you can follow the next steps of declaration.
- Fill the declaration form per Shipment, chose country and declaration type import export, Fill in Company Details, Shipment Details and Declaration Data.
- Accept the terms and conditions and click "Submit."
We take care of your customs clearance and ensure that all local regulations are met.
Frequently Asked Questions
The Customs Clearance product is available for all exports and imports from/to Australia, Belgium, France, Germany, the Netherlands, Spain, the United Arab Emirates, and the United Kingdom.
The required documents are depending on the customs authority and the respective declaration. During the declaration process, our online tool will provide you with a list of mandatory documents to ensure best guidance.
We will keep you updated throughout the process. You will receive an email notification whenever the status of your declaration changes. If you have any questions regarding the status of your declaration, please contact the email address provided in the notification email.
In our online tool, you will find a "Contact Us" button in the top menu. Please do not hesitate to contact us if you have any questions. You can also use the dedicated contact email address provided in your declaration or registration notification for any further inquiries.
After submitting your customs declaration, our preferred partner will review it for completeness and accuracy. You will be notified by email once the review has been completed.If any information is missing or requires correction, you will receive a follow-up email outlining the required actions.Once all information has been provided and the declaration is complete and accurate, the customs declaration can be submitted to the authorities. We will keep you informed of the status and notify you accordingly via email.
The following commodities are generally excluded from Customs Clearance: Live animals and animal products, vegetable products, food and drinks, tobacco and tobacco substitutes, mineral fuels, mineral oils, radioactive products, explosives, pyrotechnic products, raw hides and skins, leather, fur skins and articles, wood (fumigation), vehicles, aircraft goods, household effects, arms, and ammunition: parts and accessories.
Please contact your local Hapag-Lloyd office for more information.
Customs can decide that goods are subject to a random spot check.
There are different types of inspections:
Documentary: in this case, the Customs Officer will verify the documents against the declaration.
Physical: in this case, the Customs Officer will verify if the goods are in line with the documents and the declaration.
Scanning: in this case, the container will be scanned. The main reason for this type of verification is to detect prohibited goods and contraband goods.
During the request process, we will ask you to provide a contact email address. This email address will be used for all further communication regarding your request.
You will receive an invoice for the relevant shipment once the customs formalities have been completed.
Registration is a one-time setup process during which we will request a Power of Attorney and other company-related documents. Once all required documents have been submitted and verified, your registration will be approved.
The online process allows you to submit a declaration without completing the registration process. However, the review and processing of your declaration will only begin once your registration has been approved.
An export declaration request will only be accepted if it is submitted on or before the departure date from the first port of loading. Once the vessel has departed, export declarations can no longer be submitted.An import declaration request will only be accepted if it is submitted within 20 days of arrival at the last port of discharge.Please note that Hapag-Lloyd and any other parties involved in this process cannot be held responsible for delays, penalties, or other consequences resulting from requests submitted after these deadlines.
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