Hapag-Lloyd is an organisation with clear structures and a shallow hierarchy allowing short decision-making channels for its customers. Group headquarters is located in Hamburg. Operative business is supported by five regional headquarters: Europe (Hamburg), North America (Piscataway, NJ), South America (Valparaíso), Asia (Singapore; also covers Oceania) and Middle East (Dubai). Also located in Hamburg are divisions such as Yield Management & Network, Trade Management, Central Operations, Global Markets/Global Sales, Human Resources and IT.

The organisation is based on a highly efficient blueprint principle that is identical worldwide. Each Region runs Business Administration, Operations and Sales/Customer service. The Regions in their turn consist of Areas that perform standard functions in the same way. Hapag-Lloyd customers have contacts available at over 360 locations in 125 countries worldwide.

Hapag-Lloyd Regions
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