You’ve got enough on your plate. So when anything comes up, you don’t want a notification. You want someone to take care of it, or to help you find a solution. In short – you want a partner.
In logistics, a partner is someone who makes every back-and-forth easier for you. Whether it’s about being easy to reach or getting you booking responses, bill of ladings and accurate invoicing quickly.
And a partner is someone you can trust. That’s why we make our service quality performance transparent on our website. Have a look below
1. Making Our Service Quality Performance Transparent
Service quality might not be headline-grabbing, but it truly matters to your everyday business. At Hapag-Lloyd, we’ve set ourselves high bars and made our service quality measurable for you. Our targets include getting you a booking response within 15 minutes and resolving 80% of cases within four business hours.
2. Accessible Service with a Personal Touch
We’re the ones you can always reach in person. Our aim is to answer 90% of your calls within 12 seconds – to give you prompt access to the right expert and save you from navigating phone menus. Real empathy means understanding how shipping functions as a piece of your daily logistics puzzle and how to make it as stress-free as possible for you.
3. Swift BL Delivery and Accurate Invoicing
With our commitment to deliver a correct bill of lading within two business hours and to issue accurate invoices in more than 97% of cases, we take the burden off your shoulders. Your time is better spent running your business – not managing repeated BL amendments or revisiting financial planning.
Looking to test Hapag-Lloyd’s partnership promise? Book a spot for your cargo via Quick Quotes!
On our Quality Promises Dashboard we provide real insights into our performance on each Quality Promise.
