KV Cargo Shield stage

Shield Your Cargo - Protect Your Business

Cargo Shield - Extended Cargo Protection

Protecting your cargo has never been easier. Our Cargo Shield solution offers complete transparency, flexibility, and tailored options to meet your needs and extends the liability protection in case of damage. Instantly access clear details on protection fees and protection during the Quotation stage or at any stage during your cargo's transport journey without having to consult with your Sales representative. ​​

Our fully integrated online solution enables you to review all three options and pricing models upfront, helping you choose your ideal cargo protection. You also benefit from a streamlined process leading to stress-free claim resolutions with minimal waiting times. Cargo Shield gives you the power to safeguard your shipments with ease, speed, and confidence.

Your Benefits

Higher Flexibility

Add Cargo Shield at any given step of the transport journey and see all options at a glance.

Transparent Pricing

See all protection and pricing details at once to choose the right cargo protection for your needs.

Three Tailored Options

Choose between three different protection options to make sure your cargo gets the protection it needs.

How Cargo Shield Works

Cargo Shield offers additional protection on top of the standard B/L liability and is an extended cargo liability product.

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Standard Cargo Shield

Our Standard Cargo Shield protects your cargo up to $15,000 per container.
DBGKVExtendedCargoProtection web Plus

Plus Cargo Shield

Our Plus Cargo Shield protects your cargo up to $30,000 per container.
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Premium Cargo Shield

Our Premium Cargo Shield protects your cargo up to $60,000 per container.

Key Features of Cargo Shield

  • Peace of mind offering you an extra layer of security
  • Global coverage, purchasable 24/7 through our Online Business Suite
  • Transparent pricing with no hidden costs
  • Simple claims process with fast settlement based on purchased protection

What Our Customers Say About Cargo Shield

Christopher Lee CentreLogistique
Christopher Lee, Founder and Managing Director at Centre Logistique

It integrated well into our workflow without the need for extra documentation or follow-up, which is appreciated in a fast-paced logistics environment.

Read the Interview
HasanAcar
Hasan Acar, Managing Partner at Limosa Global Logistics

The key benefit is predictability. [...] We know exactly what to expect in case of an incident.

Read the Interview

How to Shield Your Cargo

You Can Add Cargo Shield Directly to Your Quotation:

  1. Log into the Hapag-Lloyd Online Business Suite and go to "New Quote".
  2. add Cargo Shield directly during the Quotation stage.
  3. After getting a quote go to the Booking tool. Enter your Quotation number and Cargo Shield will automatically be added to your booking

 

You Can Also Add Cargo Shield to an Existing Booking

  1. Go to the Additional Services page in the Online Business Suite and click on Cargo Shield.
  2. Enter your Booking number, agree to the terms and conditions, and click on “Purchase Cargo Shield” 

What does Cargo Shield Protect?

Cargo Shield Extends the Liability For:

  • Fire and explosion
  • Stranding, grounding, sinking or capsizing of vessel
  • Collision
  • Total loss of vessel
  • Damage during handling operations
  • General Average and salvage contributions, including security
  • Jettison of cargo
  • Earthquake, volcanic eruption or lightning
  • Washing overboard
  • Entry of sea, rain, river or lake water into container / ship’s hold
  • Overturning or derailment of truck or train, while under Hapag-Lloyd B/L
  • Malicious damage by third parties
  • Breakage
  • Shortage
  • Pilferage and/or Theft
  • Piracy

Including associated storage, debris removal and destruction costs up to a total of USD 10,000, always within the overall Cargo Shield limit.

Cargo Shield does not protect:

  • Ordinary wear and tear
  • Ordinary leakage / loss in weight or volume
  • Inherent vice of the cargo
  • Insufficient or unsuitable packing or preparation
  • Wilful misconduct by the customer
  • Delay (including if caused by any of the reasons listed above under “What is Protected?”)
  • Electrical or mechanical derangement
  • Sanctioned cargoes / countries*
  • Excluded commodities, which are detailed within our Terms & Conditions

Please refer to our Terms & Conditions for a detailed list of Protection.

 

You can find the Terms & Conditions for Cargo Shield as well as the applicable fees below.

Cargo Shield Terms & Conditions (379.6 KB, 10 Pages)
Cargo Shield Fees 2026 (99.8 KB, 1 Page)

How to Submit a Claim for Cargo Shield

With our Cargo Claims solution, filing claims for damaged freight is quick and easy. The user-friendly interface allows you to upload necessary documentation and photos to support your claim.

1. Login or Register:

Register in our Online Business Suite or log in. Alternatively, you can also file a claim as a guest.

2. Add your shipment and documentation data:

Fill in all necessary information, including the BL/SWB number, container number, and upload cargo claim documentation, such as the commercial invoice, or add photos.

3. Enter your contact details:

Tell us how we can get back to you regarding your cargo claim.

4. Submit on "Submit Claim":

Receive your summary with the reference number via email.

Frequently Asked Questions

Cargo Shield is not Insurance product. It is an extended liability product, which provides an extra layer of security. It widens the carriage terms and conditions of our standard bill of lading in case of damage to your cargo, upto the value of the Cargo Shield variant purchased.

Cargo Shield works independent of your existing Insurance. It will offer an additional layer of security. Serving as a perfect addition to your insurance, it can cover your deductible and could protect your loss record.

Cargo Shield can be added directly to your Quotation (Quick Quotes & Quick Quotes Spot) or it can be purchased selectively for individual shipments after you have already placed a booking.

Cargo Shield can be added directly to your Quotation using our "New Quote" option on our website. Your booking will then directly be updated with Cargo Shield once this quotation is used.

Yes, Cargo Shield can be purchased online for individual bookings in a few easy steps.

Cargo shield can be purchased upto final acceptance of shielded goods for carriage by Hapag-Lloyd AG

Cargo Shield applies to the entire booking; hence all containers in that respective booking are each protected up until the respective protection amount. For example: If a quotation/ booking contains 10 containers and you purchase Cargo Shield – Standard package protection $ 15000 / container with a price of $28 / container. The total maximum protection in this case would be $150000 (i.e. 10 containers x $15000) for that booking and the protection fee payable would be $280 (i.e. $28 x 10 containers)

Cargo Shield is currently available for shipments carried in Dry Containers (20’GP, 40’GP and 40’HC) and is currently unavailable for Reefers, Special, Tanks, Shipper Owned Containers.

Subject to our Booking Amendment policy, Cargo Shield applies to those containers which are linked to a booking at the time of loading from the first POL.

Cargo Shield can be cancelled up to the final acceptance of shielded goods for carriage by Hapag-Lloyd AG.

Commodity restrictions applies and the following commodities are not available for Cargo Shield; Dangerous Goods, Living animals, weapons, ammunition, explosives, crude oil, coal of any kind or project cargo for coal plants, drugs, jewellery, species/fine art, precious metals/coin and cash, dangerous goods, cargoes whose trade poses a danger to endangered species, military cargo, waste, breakbulk and sanctioned cargo.

Yes, Cargo Shield is available for purchase worldwide, except for certain geographical exclusions as stated in our Terms & Conditions.

Subject to our Booking Amendment policy, Cargo Shield only applies to those containers which are linked to a booking at the time of loading from the first POL.

The protection value cannot be changed after it has been purchased.

The purchase variant cannot be changed after the purchase.

The main difference between the 3 compensation limits is the amount of maximum compensation.

Yes, local tax of the country (where the product is purchased and/paid for) will apply.

Our Online Claims solutions provide an easy-to-use channel to file your claim in just a few clicks.

The maximum amount claimed cannot exceed the purchased Cargo Shield compensation limit.

You may include freight and other expenses in your claim, however, please be aware that the overall compensation you may receive for your entire claim will not be more than the purchased Cargo Shield compensation limit.

You can always decide if you want to send a surveyor (at your own cost), but we recommend informing us if you do so.​

You can always contact our claims expert who will be happy to inform you about the status of your claim.

Cargo Shield would be invoiced as pre-paid along with all other pre-paid charges.