Fast. Easy. Done.

Customs Clearance

With the new Customs Clearance online solution, you can clear your customs quickly, easily, and directly with Hapag-Lloyd. The tool not only saves you time but also guides you through each step of the customs clearance process. Simply enter all the necessary data and Hapag-Lloyd will take care of everything else. With this new solution, all regulations are met and your cargo is smoothly transported to its final destination.

Our Customs Clearance online solution is available for all exports and imports from/to Australia, Belgium, the United Arab Emirates, the United Kingdom, and the Netherlands. It will be expanded to further countries in the near future.

Your benefits

Easy Process

Customs Clearance is a fully guided online solution and simple to use.

Reliable Handling

Our experts take care of your customs clearance and ensure that all local regulations are met.

Time Saving

Handle your customs efficiently and use your time for other tasks.  

This Is Our New Customs Clearance Online Solution

How to Use Customs Clearance

  1. Click here or on the below button “Go to Customs Clearance.”
  2. Enter your individual log-in credentials (same as Online Business) and you will be led directly to the fully guided online solution.
  3. Fill in the power of attorney the first time you enter and wait for acceptance. As soon as your request is accepted, you can follow the next steps.
  4. In the section “New Declaration,” choose your country and declaration type, select your shipment, and enter your declaration data.
  5. Accept the terms and conditions and click “Submit.”

We take care of your customs clearance and ensure that all local regulations are met.

You can access Customs Clearance also via the Hapag-Lloyd Mobile App.

In the event that Google Play is not accessible to you, simply download the app here.


Frequently Asked Questions

The Customs Clearance product is available for all exports and imports from/to Australia, Belgium, the Netherlands and the United Kingdom.

The required documents are depending on the customs authority and the respective declaration. During the declaration process, our online tool will provide you with a list of mandatory documents to ensure best guidance.

We keep you up to date. You will receive a notification in case your declaration’s status has been changed. In addition, our tool offers an overview of all your declarations, where you can find further details such as clearance status.

In our online tool, you will find a “Contact us” button in the top menu. Please do not hesitate to contact us in case you have any questions.

After submitting a customs declaration, we will check if the declaration is correct and complete. If so, your declaration status is changed to “Ready for customs submission.” In case there is anything missing or incorrect, the declaration is reopened and returned to you together with an appropriate comment. Once the declaration is complete and correct and customs declarations can be submitted, we will let you know accordingly. The customs release notification is the final step in our process. We keep you updated on all of the above-mentioned process steps by sending you notifications. The notification email address can be reviewed in your customer profile per declaration country and can be changed at any time.

The following commodities are generally excluded from Customs Clearance: Live animals and animal products, vegetable products, food and drinks, tobacco and tobacco substitutes, mineral fuels, mineral oils, radioactive products, explosives, pyrotechnic products, raw hides and skins, leather, fur skins and articles, wood (fumigation), vehicles, aircraft goods, household effects, arms, and ammunition: parts and accessories. 
Please contact your local Hapag-Lloyd office for more information.

Customs can decide that goods are subject to a random spot check.

There are different types of inspections:

Documentary: in this case, the Customs Officer will verify the documents against the declaration.

Physical: in this case, the Customs Officer will verify if the goods are in line with the documents and the declaration.

Scanning: in this case, the container will be scanned. The main reason for this type of verification is to detect prohibited goods and contraband goods.


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