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Open Invoices and Balances at One Glance 

My Statement of Account

Easily Request a Summary of Your Outstanding Invoices and Balances

My Statement of Account simplifies your handling of finances with Hapag-Lloyd even further! With this new online tool, you can easily request a summary of your open invoices and outstanding balances with Hapag-Lloyd. All it takes is just a few clicks. Simply choose your collecting office, recipients and receive an Excel file within minutes - without waiting or back-and-forth communication with your Accounting Clerks or Customer Service. 

Experience frictionless self-service and make your finance affairs more intuitive and efficient now!

Go to My Statement of Account

Why Request Your Statement of Account Online? 

Instant Transparency  

Get a real-time overview of all open invoices and outstanding balances in one place — no waiting, no back-and-forth emails. 
 
                                       

Convenient Time Savings 

With just a few clicks, receive a ready-to-use Excel summary, without manual reconciliation or the need to request reports from support.  

Better Planning 

Our solution makes it easy to track due dates, manage payments, and align accounting processes — supporting smarter financial decisions. 

How to Receive Your Summary: 

  1. Choose your Collecting Office.  

  2. Add additional recipients. Per default, your summary will be sent to your registered email address.   

  3. See a summary of your request. 

  4. Receive an email with an attached Excel file containing your account statement within seconds! 

For a detailed step-by-step instruction take a look at the Statement of Account User Guide.

Your Finances, Our Promises: 

Discover our online tools for intuitive and frictionless handling of your financial affairs. 

KV My Invoices Keyvisual

My Invoices

Effortlessly view, manage, download and facilitate payment of your invoices. Thanks to a secure connection to our systems and your account, your invoices are always up-to-date and their status updated in real-time. 
KV Invoice Dispute teaser o

My Disputes

Don’t let invoice disputes disrupt your business operations – use My Disputes and easily handle any invoice discrepancies. Create new disputes, see their current status, or request a second review.  

Frequently Asked Questions

Statement of Account 

The website lets you generate a Statement of Account on demand—whenever you need an up-to-date view—without waiting for the next periodic statement.

Anytime. You can request a Statement of Account whenever needed, even if you’ve just received a recurring one.

No. It’s provided in the same format (email delivery with an Excel attachment) and follows the same structure as the regular statement. 

Yes. You must be fully registered in Hapag-Lloyd’s Business Suite, and you can request a Statement of Account for accounts where your company is set up as the payer. 

After you submit the request, the Statement of Account is generated automatically and sent shortly afterwards by email. 

The Statement of Account is sent to the email address linked to your registered Business Suite user. You can add more recipients while requesting the statement. 

It mirrors the layout of the statements you already receive. If you’re familiar with this version, you can read the online version the same way.

Please contact your assigned accounting clerk for any questions or clarifications.

The option is only available if there are invoices linked to your company as the payer. If there are no linked invoices, a Statement of Account can’t be generated. 

The system will display the reason the statement couldn’t be generated. If you still need help, please contact your assigned accounting clerk and share the error message. 

 If invoices are missing or the balance seems incorrect, please contact your assigned accounting clerk. 

My Invoices shows an overview of invoices. The Statement of Account is a formal statement generated on request, summarizing your open items at that point in time.