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Dubai Counter – New Counter Timing

As part of our efforts to support the UAE government initiative to control the COVID-19 situation, we will endeavor to minimize physical interfaces as much as possible. Since last two weeks we have changed our counter processes and kept you all updated via customer advisories.

Please note Hapag-Lloyd Dubai counter working timing

For Export OBL, Telex Release and Switch BL:

Hapag-Lloyd UAE counter will be operational to release Export Original Bills of Lading only for 2 hours daily between 11am-1pm. (Sunday to Thursday).

For Import Delivery order (OBL), only OBL drop facility:

Hapag-Lloyd UAE counter will be operational to collect OBL for import delivery order in dropbox daily between 8am-1pm. (Sunday to Thursday).

We are seeking your support to comply to these guidelines in order to assist us to serve you safely.

For any assistance and guidance on these steps, you can reach out to the below UAE customer service team members who are ready to help you.

Note – We will not be accepting any payment at our counter office.


If you would like to find out more about the current situation, visit the COVID-19 section on our website.

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